AlphaGraphics

Reviews

• GU

  Gmail User

  Apr 7, 2026
  1.0
  Such a disappointment. I’ve trusted this Alphagraphics location in Mahwah for years, both personally and professionally, and always received exceptional service from John and Valerie. Unfortunately, since the business changed hands, it’s been a complete breakdown. I reached out two months ahead of an important event and was surprised to learn from the new owner, Danny, that John had retired and Valerie was gone. That alone was concerning, but I gave him the benefit of the doubt. I clearly explained my needs, sent over my files, and was promised a quote by the end of the day. That quote never came. After three days of silence, I followed up and was told they were “working slower than he’d like” because they were busy. Another four days passed with no communication. When I called again, I spoke with someone named Mark (or Matt), and he was the only bright spot in this entire experience. He was polite, professional, and genuinely tried to help—apologizing for the confusion and being upfront that he had no record of my project or files. Unlike Danny, he at least treated the situation with urgency and respect, and made an effort to get answers. Unfortunately, that effort went nowhere. I was told Danny would call me back, and he never did. This level of disorganization, lack of communication, and disregard for a long-time customer is unacceptable. On top of that, hearing an owner speak negatively about his own team is incredibly unprofessional and reflects poor leadership. I ended up taking my business elsewhere—faster service, better communication, and even a lower price (although I’m not certain as I never got a quote). What was once a reliable, customer-focused business has clearly gone downhill. I will not be returning.
• MV

  Manuel Vallejo

  Mar 3, 2026
  5.0
  Staff was awesome great work will be doing more business with them once again thank you.
• 3L

  3D RHYTHM OF LIFE

  Jan 5, 2026
  5.0
  All I want to say is GO TO ALPHA GRAPHICS- Mahwah, NJ Matt, Daniel and Gene were Fantastic! You have been and will remain my print, label, etc guys, a pleasure to work with. Thank for all that you did and my surprise! MT and Rhythm of Life
• JS

  Joanne Skrable

  May 1, 2024
  5.0
  Our bound spec books have come back perfectly. Staff and product excellent!
• JT

  Jake Tamburro

  Nov 30, 2022
  5.0
  Cannot thank Danielle enough for her help. She was super helpful and was able to do exactly what I needed while making the process super easy. Thank you again!!

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