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Visit your local Post Office™ at 81 Brighton Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
This morning around 10:30 AM, my 75-year-old grandmother went in to mail a package for the first time on her own. English isn’t her first language, and she was confused about how to fill out the paperwork. She asked the employee at the counter — a man named Shane — for help. Instead of assisting her with patience or kindness, he was rude, dismissive, and repeatedly brushed her off, just saying “there, there” without even looking at her. When she asked again, he told her, “It’s not my job to babysit.”
She came home feeling embarrassed and disrespected.
I went back to the post office around 11:30 AM to speak with him directly, and he treated me the same way — rolling his eyes, using a nasty tone, and saying, “It’s not my fault she doesn’t understand,” and “It’s not my job to know another language.”
This kind of behavior is disgusting — especially from a public employee. Our elders, immigrants, and anyone needing help deserve respect and patience, not sarcasm and discrimination.
I’ve filed a formal complaint with USPS and I’ll be following up, but I’m sharing this publicly because it needs to be known. If you’ve experienced similar treatment at this location, please speak up. Our community deserves better.
DL
Diego Lima
Feb 7, 2022
1.0
A lady at the cashier always seems to be irritated as well as rude. Today was my second and last attempt at this place after being treated badly.
MM
Manny Menjivar
Feb 25, 2021
1.0
The Front desk lady is very rude . Didn’t seem to like working in general. Please do something About her. Retrain, or remove thank you!!!!!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 81 Brighton Ave?
You can send mail and packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and can take your passport photo by appointment.
Do I need an appointment to use passport services here?
Most passport services require an appointment via the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours of this Post Office?
Monday to Friday, 8:00 AM to 4:30 PM; Saturday, 8:30 AM to 1:00 PM; closed on Sundays.
Can I rent a PO Box and how do I get one?
Yes, you can reserve a PO Box online and complete the setup in person or apply directly at the Post Office with two valid forms of ID.
Does this location offer 24/7 access to PO Boxes?
Most locations offer 24/7 lobby access to PO Boxes, but hours may vary; check with this Post Office directly for details.
What nearby places can I visit before or after visiting the Post Office?
You can enjoy restaurants like Bon Appetit, Ocean Cafe, or The Juice Theory for meals and refreshments close by.
Are there any nearby fitness or recreation facilities near the Post Office?
Yes, Primo Built Strength Systems gym and House of Salt Jiu-Jitsu Academy are nearby for fitness and sports activities.
If I am visiting the Post Office, where can I find beauty and salon services nearby?
Nearby options include Nail Haven of West End, HighBrow Lash Bar by Aimeé Michelle, and Cathy’s Upper Cut for beauty and spa services.
How can visitors use nearby public transit or landmarks to find the Post Office at 81 Brighton Ave?
The Post Office is centrally located near several US Post Office branches and local businesses, making it easy to find; visitors can also utilize nearby landmarks like restaurants and fitness centers as reference points.