United States Postal Service

2.7
131 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 400 N Wood Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
400 N Wood Ave, Linden, NJ
07036, United States

Hours

Reviews

2.7
131 reviews
5 stars
43
4 stars
8
3 stars
8
2 stars
6
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees like Amy and Derrick received praise for their helpfulness, others, particularly Amy and Reuel, were criticized for rudeness and poor attitudes.

Efficiency

Customers reported long wait times and inefficiencies, particularly during busy periods, with some stating that the lines are often out the door.

Mail Delivery Issues

Numerous complaints were made regarding mail delivery delays, lost packages, and poor handling of mail, leading to frustration among customers.

Staff Attitude

Many reviews highlighted a lack of professionalism and a negative attitude from several staff members, contributing to a poor customer experience.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences, particularly with specific staff members who provided excellent service.
  • TG
    Tanya Gonzalez
    Nov 10, 2025
    1.0
    The guy working there is rude. I was asking a basic question about my package. He is rude, the absolute worst customer service and clearly hates his life and job. This location constantly loses my packages. I have had 3 packages lost in the past 3 months. It makes zero sense to have a parcel drop off outside where anyone can go and grab any package. All the packages are unsecured, makes sense why so many go missing. The employees are too lazy to do their job. I’m figuring that’s why they changed dropping off packages from inside the building to behind the building in a random bin. This is the worst post office I’ve ever done business with. Absolute garbage of a location.
  • NC
    Nevaeh Caldwell
    Oct 8, 2025
    5.0
    Great service at linden , Amy who helped me was a pleasure & made the passport process so easy !
  • CR
    Carmen Ramirez
    Oct 7, 2025
    5.0
    Amy was great . loved her personal work ethic and the patience she has with customers. My passport was super fast and easy .
  • JP
    Jay Prather
    Oct 6, 2025
    1.0
    Mail is never on time go a week or 2 without getting mail
  • JF
    Jojo F.
    Sep 20, 2025
    1.0
    I'm sick of the mail worker coming this late and doesn't even close my mailbox or even put the flag up so I know the mail is here it's really insane and ridiculous I want a new mail man they should have the service ready in the afternoon like professional. Please change the time for the service mail deliver because I want my mail safe and the service is very slow lately I notice my mail man doesn't appreciate his work he might need more training or different job seriously straight up with the service post master. 📫 poor work service for sure

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.