Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®
Numerous customers reported consistent problems with missed or delayed deliveries since the company merged with Primo, leading to frustration and a lack of trust.
Customer Service
Many reviews highlighted poor customer service, including difficulty reaching representatives and inadequate responses to delivery issues.
Employee Praise
Several customers expressed appreciation for specific delivery drivers, noting their friendliness, professionalism, and helpfulness.
Pricing Concerns
Customers complained about unexpected charges and price increases, feeling that the service is no longer worth the cost.
JH
Julian T Perez (humer101)
Jan 24, 2026
1.0
I got a video that shows that the Primo delivery system is not up to standard. The truck swung by my house but never stopped.
Is it the 2nd time in the past month or so?
The company is very unreliable, and I no longer trust them. I will find another reliable company,
They think that giving free water to the people will resolve their mistake, not with me. I don't want anything free; I work for what I have
HK
Hunter Kleiman
Dec 1, 2025
1.0
Make sure to check your bill every month. They tend to add charges. AIf they offer you any promotion make sure to get it in a email or they might (never did for me) honor it. For the icing on the cake they're bad with delivery as well. Just insta cart your water from local stores. Same price and free shipping
DH
Drew Herman
Jan 27, 2023
5.0
Awesome service!!
CS
Caitlin Simko
May 20, 2021
1.0
On day 3 of a no call no show delivery. I have gotten 4 different stories from 4 different people.
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