Business Details
About
Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®
Location
Hours
Reviews
4.3
286 reviews
5 stars
232
4 stars2
3 stars0
2 stars1
1 star
51
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported consistent problems with missed or delayed deliveries since the company merged with Primo, leading to significant frustration.
Customer Service
Customers expressed dissatisfaction with customer service, citing difficulty in reaching representatives and inadequate responses to issues.
Pricing Concerns
Several reviews mentioned unexpected charges and price increases, leading to complaints about the overall value of the service.
Positive Driver Feedback
Despite the issues with the service, many customers praised their delivery drivers for being friendly, professional, and helpful.
- HKHunter KleimanDec 1, 20251.0Make sure to check your bill every month. They tend to add charges. AIf they offer you any promotion make sure to get it in a email or they might (never did for me) honor it. For the icing on the cake they're bad with delivery as well. Just insta cart your water from local stores. Same price and free shipping
- NJnancy jonesAug 8, 20251.0since they have taken over from ready fresh delivery sucks. no orders show up. no contact as to why or when your order will be delivered. and no-one reach us except for blanket statments saying they changed. after 6 month you would think things would have improved
- FOFatih OkkiranAug 1, 20251.0This is the worst system I have ever seen in my life.
- KKKarJul 28, 20251.0I used to have no issues with ReadyRefresh, but ever since they merged with Primo, everything has gone downhill fast. Customer service is nearly impossible to reach — all you get is a recording pushing you to use their website, which doesn’t actually help when you have a real issue. I placed an order scheduled for July 1st. It never came. The driver just skipped the delivery. When I finally got through to someone, I was told the next available date was July 15th — more than two weeks later, which is already ridiculous. Then the 15th came… and guess what? No delivery again. Another missed stop. Called again, was told “sorry” and offered two free bottles. That’s not really helpful when I’ve already been waiting weeks for water. Next attempt was supposed to be July 19th. Canceled again by the driver. Called back again — same apology, and this time they offered 50% off, but the next delivery wouldn’t be until July 29th. I checked my account a few days later to make sure it was still scheduled, and somehow they already moved it again — now to August 6th. That’s more than five weeks after the original date. Called again and was told, “Oh, sorry. We can waive the delivery fee,” and maybe get another order out for July 30th or 31st — maybe. At this point, I asked to speak to a manager and was told they don’t have any. How does a company like this have no managers available? This whole situation has been a complete mess. Missed deliveries, terrible communication, no accountability, and no real solutions. What used to be a simple water delivery service is now just constant frustration.
- TBTzivy BrustowskyJul 23, 20251.0Since they have became Primo it is the worst company ever!! They skipped my order 2 months in a row, got a random delivery, got overcharged on my auto pay, and keep getting notifications that they cannot confirm my next delivery Bec it's a high traffic time of year. Excuses excuses excuses!!
Frequently Asked Questions About Primo Brands Delivery
What types of beverages does Primo Brands Delivery offer?
Primo Brands Delivery offers a comprehensive selection of branded beverages, including popular water brands like Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Zephyrhills®, Primo Water™, Sparkletts™, Splash Refresher™, and AC+ION®.
What are the business hours of Primo Brands Delivery?
Primo Brands Delivery is open Monday through Friday from 8:00 AM to 9:00 PM and is closed on Saturdays and Sundays.
Where is Primo Brands Delivery located?
Primo Brands Delivery is located at 1900 Swarthmore Ave, Lakewood, NJ 08701, United States.
How can I contact Primo Brands Delivery?
You can contact Primo Brands Delivery by calling their main phone number at +1-800-274-5282.
Does Primo Brands Delivery provide delivery services to both homes and businesses?
Yes, Primo Brands Delivery provides direct delivery of their branded beverages to both residential homes and commercial businesses.
What categories does Primo Brands Delivery fall under?
Primo Brands Delivery is categorized as a Water Cooler Supplier and Beverage Distributor.
Can customers visiting Primo Brands Delivery explore nearby specialty stores?
Yes, nearby is Watchung Beverage Delivery which is a coffee shop, bottled water company, and specialty grocery store, offering additional beverage options for customers.
Are there any nearby home improvement stores customers might visit before or after Primo Brands Delivery?
Yes, nearby home improvement and building supply stores include Beacon Building Products, House of Granite, QXO, Arzee Mid-State Supply, F Three Design, and Diversified Fixture, which customers might find useful for related home or office projects.
What recreational or family-oriented venues are nearby Primo Brands Delivery?
Customers visiting Primo Brands Delivery might also visit Pump It Up Lakewood Kids Birthdays and More, an amusement park and party/event planning venue nearby, ideal for family outings and celebrations.
Is there public transportation or medical transportation available near Primo Brands Delivery?
Yes, Reliable & Safe Medical Transportation is nearby, providing transportation services that could assist customers in reaching Primo Brands Delivery more conveniently.