United States Postal Service

1.7
444 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 64 Midland Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
64 Midland Ave, Kearny, NJ
07032, United States

Hours

Reviews

1.7
444 reviews
5 stars
68
4 stars
9
3 stars
6
2 stars
8
1 star
353

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several reviews highlighting a lack of professionalism and respect towards customers.

Passport Services

Numerous reviews indicated significant delays and disorganization in the passport application process, leading to frustration among customers.

Package Delivery Issues

Customers frequently complained about lost packages, delays, and poor tracking information, with many expressing dissatisfaction with the overall delivery service.

Staff Performance

While some employees received praise for their helpfulness, a significant number of reviews criticized the overall attitude and efficiency of the staff.

Long Wait Times

Many customers experienced long wait times both for service and for package processing, contributing to a negative overall experience.
  • OE
    Omar E.
    2 days ago
    1.0
    This has to be the worst and I mean THE WORST usps in the history of all the history in the world. Google mentions that they provide passport services? Yeah okay you might as well just remove that from the list of things they offer. If you plan to go there for anything having to do with your passport do not waste your time because they will waste it for you. You’re lucky if you go and someone is even there at the window to help the customer and that’s not even an over exaggeration.
  • KB
    Karen Ibeth Benítez Becerra
    Nov 4, 2025
    1.0
    Unfortunate, 0 stars isn't possible. The lady working today was terrible. I understand some people’s lives are miserable; they should not be working in client-facing positions.
  • CA
    Cinthia Alvarez
    Nov 1, 2025
    5.0
    I must write a review because Mr. Riddick was a trully gentleman and went above and beyond with the services. Explained every details about the passport process. Highly recommended.
  • TV
    Tom V
    Oct 31, 2025
    1.0
    The package I'm waiting for and was supposed to arrive Oct 29th is still sitting in the Kearny facility 2 days later. Horrible service. Oct 31st. 7pm update. It is now in Dallas Texas. Umm...I live in NJ. So, from NJ to Texas and hopefully back to NJ? ARE YOU FREAKING KIDDING ME!!!! Guessing they are not happy with my review.
  • MM
    Marilynn Malignaggi
    Oct 27, 2025
    1.0
    The most unpleasant experience.. workers here are just miserable … had a passport appt waited at the window for 30 min past my appt time no one acknowledged me …why do you work here is it makes you so miserable .. this facility needs a major overhaul

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.