United States Postal Service

2.1
548 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 69 Montgomery St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
69 Montgomery St, Jersey City, NJ
07302, United States

Hours

Reviews

2.1
548 reviews
5 stars
108
4 stars
33
3 stars
22
2 stars
18
1 star
367

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or accusatory.

Long Wait Times

Frequent complaints about excessively long lines and slow service, often with only one or two windows open.

Inconsistent Experiences

While some customers had positive interactions with specific employees, many others reported negative experiences, indicating inconsistency in service quality.

Package Handling Issues

Numerous reviews highlighted problems with package delivery and mismanagement, including lost packages and incorrect deliveries.

Facility Conditions

Customers noted that the post office is often understaffed and in need of maintenance, contributing to a poor overall experience.
  • SR
    Sasya Reddi
    6 days ago
    5.0
    Judy was so patient and fantastic! Great experience!
  • AH
    A.R. Hu
    Nov 11, 2025
    1.0
    It says to close at 5pm today. Was there at 4:20pm, already closed. Can't be relied upon.
  • SC
    Steven Coulis
    Nov 7, 2025
    1.0
    Would give zero stars if possible. Understaffed, never any forms, overflowing drop-off receptacles- everything is a nightmare.
  • MP
    Max Pokebruh27
    Nov 3, 2025
    1.0
    You can see such a long line but sure don't have more people at the window to help. Go at your own pace, I guess.
  • RJ
    Rimma Janova
    Oct 27, 2025
    1.0
    Terribly rude workers. You can tell that they hate their job and hate people. I try to avoid this place and rather send packages with UPS or FedEx, I only come to this Usps location when I have a prepaid label, and I try to use self service machine. But today the mailing bin at self service was broken and I had to deal with their hostile attitude.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.