Brand Certified
United States Postal Service
2.1(569 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
69 Montgomery St, Jersey City, NJ
07302, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 69 Montgomery St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.1
569 reviews
5 stars
110
4 stars
33
3 stars
22
2 stars
21
1 star
383
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of employees displaying a lack of professionalism.
Wait Times
Numerous reviews highlighted excessively long wait times due to understaffing, with only one window open during peak hours.
Signage and Process
Customers expressed frustration over unclear signage and confusing processes, particularly regarding passport appointments and package pickups.
Mixed Experiences
While many reviews were negative, a few customers mentioned positive interactions with specific staff members who provided helpful service.
- NSNina Sovani2 days ago1.0Zero Common Sense or Professionalism regarding Passport Appointments!! I am incredibly frustrated by the rigid, bureaucratic wall I hit at this location today. I arrived for my passport appointment early, but because I followed the natural flow of the building and stood in the main line, I was penalized for my own "good faith" attempt to be a respectful customer. When I finally reached the counter, I was told I was "late" for my slot. The agent’s only response was to point to a few faded, poorly placed signs by the counter that are barely legible and certainly not posted throughout the entrance and lobby. Despite my explanation—that I had been physically present in the building for 20 minutes—there was absolutely no consideration for the clear misunderstanding caused by their own lack of clear signage. It is a massive failure in efficiency and customer service to: - Expect customers to "just know" a hidden check-in process when the only visible instruction is a standard line. - Refuse a confirmed appointment over a 5-minute technicality when the customer is standing right there with all documents ready. - Prioritize "gotcha" rules over the good intentions of a taxpayer trying to navigate a confusing layout. To anyone with an appointment here: ignore the lines, ignore the social cues of a post office, and shout over the counter to "check in" immediately. Otherwise, they will happily let you stand in line for 15 minutes just so they can tell you you've missed your window and refuse to help you.
- CWChris WrightFeb 21, 20261.0The wait is ridiculous. There’s a staffing issue at this branch. Only one window open handling passports and mailing. 🤯
- HMHeidi MiladFeb 20, 20261.0Just stood at an empty window for 10 minutes and still no one showed up for assistance. The only window open did not have anyone attending to it.
- MYMichael YouFeb 19, 20261.0Julio is a unprofessional, irritating, and rude clown. Keeps saying our package was returned and the nice manager ends up finding it right after in about 2 minutes. Such. A. Clown. Keeps yelling “you are not listening” when nothing even shows on the tracking number, it’s obvious who isn’t listening. Absolute disgusting tier of service who is unable to back up any of the crap he spews. Wow.
- JSJada SnaggsFeb 12, 20261.0The man that works at the window is extremely rude. I never leave reviews but his behavior is HORRIBLE! Why put yourself in the front window if you’d rather be in the back?!! Just use the kiosk
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 69 Montgomery St?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a first-time passport at this Post Office?
Yes, thousands of Post Offices, including this one, accept first-time passport applications for the U.S. Department of State, and many can also take your passport photo.
Do I need an appointment for passport services here?
Most Post Offices offering passport services require scheduling an appointment online. Limited walk-in hours may also be available at select locations.
What are the operating hours for this USPS location?
They are open Monday to Friday from 7:30 AM to 5:00 PM, and Saturday from 8:30 AM to 4:00 PM. The Post Office is closed on Sundays.
How much does a passport photo cost at this Post Office?
The current fee for a passport photo is $15.
Can I rent a PO Box online for this location?
Yes, you can search for available PO Boxes and reserve one online. Instructions for completing your setup in person will be provided.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours might vary. Please check with this Post Office for precise lobby hours.
What nearby places can customers visit before or after their trip to the Post Office?
Customers might enjoy visiting Levels for vitamins and healthy food or Taste of North China for a meal, both located close by.
Are there other postal services or government offices near 69 Montgomery St?
Yes, there are several nearby locations including Jersey City Post Office, another United States Postal Service office, and a US Post Office for additional postal and government services.
What professional services are available near the United States Postal Service at 69 Montgomery St?
Nearby you can find services such as the Law Office of Eric M Mark, Jersey City Dental, Complete Physical Rehabilitation, and various real estate agencies for your legal, medical, and property needs.
Brand Certified Facts from United States Postal Service
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