United States Postal Service

2.3
278 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 392 Central Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
392 Central Ave, Jersey City, NJ
07307, United States

Hours

Reviews

2.3
278 reviews
5 stars
70
4 stars
17
3 stars
7
2 stars
9
1 star
175

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; some customers report friendly and helpful service, while others describe rudeness and unprofessional behavior.

Delivery Issues

Numerous complaints about packages marked as delivered but not received, with reports of lost or stolen items.

Long Wait Times

Customers frequently mention long lines and slow service, particularly during busy hours.

Operational Hours

Several reviews indicate inconsistent opening hours, with reports of the post office being closed earlier than scheduled.

Cleanliness and Environment

Some customers appreciate the clean environment and well-maintained facilities.
  • VV
    Vic Vict
    Oct 5, 2025
    5.0
    I get kind service always, sometimes there is a long line and only 1 person working . I cant believe those other comments .
  • AS
    Amanda Shirley
    Oct 4, 2025
    5.0
    Nice workers, clean environment
  • MP
    Mansi Patel
    Sep 27, 2025
    1.0
    Very Bad Service The lady she was rude she told me to use an envelope to save money so i removed box but price stayed a same and plus she charged me for envelop . no help at all. i will never come here
  • JP
    Jonathan Payuyo
    Sep 26, 2025
    1.0
    Absolutely incompetent. 2 times in 2 weeks I recieved a "delivered" message, and my packages were NOT at my residence. First time it my package was sent to a wrong location, I went into the post office for answers and they tried to blame the seller for mistakenly sending my package to NYC even tho I live 2 blocks away from this dump of a post office. Eventually that package made it to my address after I confronted the manager , I probably would have never got my package if I didn't go to that extreme. Just today I had a family member wait at home for 9 packages, no door bell ring and the carrier said he left all my packages behind my trash cans near my downstairs neighbor whom I don't know or trust as they don't speak English, all my packages are GONE. Lost a LOT of money as the packages were inventory for my business and now I have to refund a lot of my buyers. This post office lies and needs to be shut down and replaced by a FedEx or UPS facility instead. I highly suggest going in person to rectify any disputes and they NEVER answer the phone.
  • KC
    karen Lorena cruz
    Aug 22, 2025
    5.0
    I had a passport appointment , they were very quick and on time, kind and gave me a great service. I would recommend to bring your own photo because the photo machine was broken. All the ladies there were super nice and helpful

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.