United States Postal Service

2.3
283 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 392 Central Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
392 Central Ave, Jersey City, NJ
07307, United States

Hours

Reviews

2.3
283 reviews
5 stars
73
4 stars
17
3 stars
7
2 stars
9
1 star
177

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Customer experiences with staff are mixed; some report friendly and helpful service, while others describe rudeness and unprofessional behavior.

Service Reliability

Many customers express frustration with unreliable package delivery and poor handling of mail, including lost or stolen packages.

Efficiency Issues

Customers frequently mention long wait times and understaffing, leading to slow service during busy hours.

Positive Experiences

Despite negative feedback, several customers highlight positive interactions, particularly during passport appointments and with specific staff members.
  • PK
    parth kanani
    1 day ago
    1.0
    Very rude behavior of her. Don’t know the name but she was short darker tone lady
  • AW
    Ariel W
    1 day ago
    5.0
    People working here are so nice and helpful!! Came here all the way from journal square after reading the Google reviews, totally worth it😃Everything went smoothly for my new passport application. The application form was provided and they had the Photo Booth set up as well.
  • RP
    Rani Patel
    Jan 6, 2026
    5.0
    I had like 100 boxes to send out and the wonderful ladies working here at the location were so nice!! I stopped by three other post offices to finally find a spot where there were enough staff members and more importantly they didn’t tell me to go somewhere else because I had too many packages so thank you to the wonderful staff. I’ll be coming here from now on because the one by my house on Newark Avenue sucks
  • GR
    Gaias world rivera
    Dec 4, 2025
    5.0
    Very nice workers 😃
  • MM
    Michelle
    Dec 1, 2025
    1.0
    This afternoon, I was denied service the moment I reached the window, even though my dog was calm and I’ve brought her here before with no issue. The employee had a grimace on her face before I even got to the counter and spoke to me in a loud, rude, and unprofessional tone. There’s no sign stating “no pets” or “service animals only” yet she acted like I was doing something wrong. She needs to check her attitude and tone when dealing with the public. Very disappointing experience.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.