United States Postal Service

1.6
252 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 528 Bergen Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
528 Bergen Ave, Jersey City, NJ
07304, United States

Hours

Reviews

1.6
252 reviews
5 stars
30
4 stars
5
3 stars
4
2 stars
5
1 star
208

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of poor treatment and lack of assistance.

Delivery Issues

Numerous complaints about packages not being delivered, miscommunication regarding delivery attempts, and lost mail.

Long Wait Times

Customers frequently mentioned long lines and slow service, often with only one clerk available to assist.

Staffing Problems

Reviews indicated a need for more staff to handle the volume of customers, as well as better training for existing employees.
  • AW
    Ayana West
    Dec 15, 2025
    1.0
    this is by far the worst post office I’ve ever been too. There’s always an issue here, and that’s when they decide to open / close because they seem to do what they want. If you can avoid this location then you should because guarantee you will leave frustrated.
  • RG
    Rodney Garnish
    Dec 4, 2025
    2.0
    They are alright. Little slow but things got done.
  • SO
    Sharmaine Ong
    Nov 17, 2025
    1.0
    Went to this location to drop off a package. The workers have been out for lunch for way over an hour and they didn’t leave a note on the door to say how long they’d be away. What’s the point in having the hours listed as 8am-5pm if there isn’t anyone working during said hours?
  • MW
    Maleesa Williams
    Nov 14, 2025
    5.0
    I have no complaints. The staff is friendly and always helpful when I have a concern or an issue regarding my mail or packages.
  • YS
    Yanina Santos
    Oct 30, 2025
    5.0
    Always good service here. Very friendly staff

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.