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The UPS Store

2.8
(123 reviews)

Business Details

597 West Side Ave, Jersey City, NJ
07304, United States
(201) 309-1803

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7017 in Jersey City offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
597 West Side Ave, Jersey City, NJ
07304, United States

Hours

Reviews

2.8
123 reviews
5 stars
51
4 stars
4
3 stars
3
2 stars
4
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, while a few praised the friendliness and efficiency of certain employees.

Pricing Issues

Several reviews mention overcharging and dissatisfaction with pricing, particularly regarding packaging and shipping costs.

Operational Hours

Customers frequently noted issues with the store not opening on time or closing early, leading to frustration and wasted time.

Store Condition

There are complaints about the cleanliness and overall condition of the store, including unpleasant odors and inadequate internet service.
  • NM
    Nardeen Maher
    Feb 8, 2026
    5.0
    Excellent customer service
  • JS
    James Smith
    Jan 31, 2026
    1.0
    I’m not sure if they were incompetent or just trying to make a quick sale but wrong person to try it with. Tried charging me $20 for a box for an Amazon return when the QR code clearly stated no box/no label. Went to another UPS store and was out in less than 2 minutes without any charge. Ridiculous!
  • SS
    sunil sam
    Jan 23, 2026
    1.0
    I have been visiting this store since 2 years, never faced careless answers and rude behaviour and over charges but today, i faced all of that - For just 5 black&white copies he just charged 16$. Worst service - beware with this employee: 123050.
  • MC
    Milena Castillo
    Jan 7, 2026
    2.0
    Mala atención, la persona que me atendió, ni se tomó la molestia de ayudarme con mi envío, solo dijo no se puede enviar y ya. Espere mucho tiempo para que me atendieran y solo atendían devoluciones de Amazon y para completar cerraron la puerta 20 minutos entes del horario, definitivamente no lo recomiendo.
  • SM
    Salma Malik
    Dec 16, 2025
    1.0
    Very frustrating experience. The store is listed as opening at 8:30 AM, but no one was there to open. I waited until 8:45 and the doors were still locked with no explanation or notice. I had to leave and waste time rearranging my schedule. If the posted hours aren’t accurate, they should be updated so customers aren’t inconvenienced like this.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7017 in Jersey City offer?

They offer expert packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and computer access services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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