The UPS Store

2.9
118 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7017 in Jersey City offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
597 West Side Ave, Jersey City, NJ
07304, United States

Hours

Reviews

2.9
118 reviews
5 stars
50
4 stars
4
3 stars
3
2 stars
4
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with staff being rude, unhelpful, and dismissive.

Operational Issues

Frequent complaints about inaccurate store hours and staff not being present during posted hours.

Staff Performance

Inconsistent staff performance noted, with some employees providing excellent service while others were described as untrained or rude.

Pricing Concerns

Customers expressed dissatisfaction with pricing, feeling overcharged for services and supplies.

Store Cleanliness

Several reviews mentioned unpleasant odors and cleanliness issues within the store.
  • MC
    Milena Castillo
    5 days ago
    2.0
    Mala atención, la persona que me atendió, ni se tomó la molestia de ayudarme con mi envío, solo dijo no se puede enviar y ya. Espere mucho tiempo para que me atendieran y solo atendían devoluciones de Amazon y para completar cerraron la puerta 20 minutos entes del horario, definitivamente no lo recomiendo.
  • SM
    Salma Malik
    Dec 16, 2025
    1.0
    Very frustrating experience. The store is listed as opening at 8:30 AM, but no one was there to open. I waited until 8:45 and the doors were still locked with no explanation or notice. I had to leave and waste time rearranging my schedule. If the posted hours aren’t accurate, they should be updated so customers aren’t inconvenienced like this.
  • RD
    raemona davis
    Dec 10, 2025
    1.0
    On a busy day with the line backed up two female employees were too busy talking and laughing with each other instead of keeping the line moving. Finally made my way to the front of the line and asked a question about pricing and the young lady started raising her voice at me after telling her calm down several times they began to start talking about me in whatever foreign language they spoke. Just straight up disrespectful and disgusting.
  • SR
    Sydney Renée
    Dec 8, 2025
    5.0
    Most of the orders I place seem to be delivered from UPS. I always have a pleasant experience with UPS
  • MS
    Marc S
    Nov 16, 2025
    5.0
    never had any issues going here with amazon returns, staff is friendly and pleasant, and they do the job quickly. my only complaint (isn't even really a complaint) is how far they are from my house. It's just a bit of a hike getting there and back for me.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7017 in Jersey City offer?

They offer expert packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and computer access services.