The UPS Store

2.9
113 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #7017 in Jersey City offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
597 West Side Ave, Jersey City, NJ
07304, United States

Hours

Reviews

2.9
113 reviews
5 stars
49
4 stars
4
3 stars
3
2 stars
3
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly and helpful staff, while others report rude and unhelpful interactions.

Efficiency

Many customers appreciate the quick service for tasks like returns and shipping, but some experienced long wait times and inefficiencies.

Staff Attitude

Several reviews highlight issues with staff attitudes, ranging from helpful and friendly to rude and dismissive.

Store Operations

Customers frequently mention problems with store hours, including being closed during posted hours and staff not being available when needed.

Pricing Issues

There are complaints about high prices and additional charges for services, leading some customers to feel they are being overcharged.
  • MS
    Marc S
    Nov 16, 2025
    5.0
    never had any issues going here with amazon returns, staff is friendly and pleasant, and they do the job quickly. my only complaint (isn't even really a complaint) is how far they are from my house. It's just a bit of a hike getting there and back for me.
  • GA
    Glenn Andrew
    Oct 29, 2025
    5.0
    Excellent service and friendly staff
  • TG
    True Game
    Oct 24, 2025
    1.0
    Not good service and employees always busy with phone. Droop off is also not good I have to Waite 20 mints because employees is busy on call.
  • RM
    Ramona Mota
    Oct 17, 2025
    5.0
    El personal de esta empresa tiene un excelente servicio al cliente.
  • DM
    Daniel Marchesani
    Sep 26, 2025
    1.0
    I would leave zero stars if allowed. Paid $139.07 for overnight shipping. Package didn’t make it and they will not offer a refund. Don’t recommend - would suggest finding another UPS store even if it’s out of the way.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7017 in Jersey City offer?

They offer expert packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and computer access services.