Business Details
About
Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®
Location
Hours
Reviews
3.9
521 reviews
5 stars
371
4 stars4
3 stars3
2 stars
10
1 star
133
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including difficulty reaching support, unhelpful responses, and rude interactions.
Delivery Issues
Customers frequently reported missed or rescheduled deliveries, leading to frustration and inconvenience.
Positive Drivers
While the company faced criticism, many customers praised the delivery drivers for their professionalism and friendliness.
Billing Problems
Several reviews mentioned issues with billing practices, including unauthorized charges and difficulties in canceling services.
- RARose AngerDec 26, 20251.0STAY AWAY IF YOU VALUE YOUR SANITY!!! This service has been nothing but hell. The primary reason for me using this service was their alkaline water. My initial delivery was rescheduled the day of without my knowledge. The second delivery that I received was completely incorrect as I received three jugs of Poland Spring- again, without being informed. Upon speaking to customer support, they apologized profusely and rescheduled a delivery, but informed me that I’m stuck with the water as they can’t receive them full? Great, I only drink alkaline and good luck getting them out to your place to pick up the empty jugs. Lo and behold, hours before the third delivery it was canceled!!! Customer support will coupon you to death to keep you as a customer. Something that is worthless if you’ll never receive your items. They’ll play with your time and money as I now have to await two refunds. Ridiculous! Look elsewhere.
- GMGreg MerrittDec 16, 20251.0Zero customer service. They cancel deliveries claiming you cancelled - literally for 3 months in my case. Nobody answers the phone. After days and hours of trying I got through, they offered an emergency delivery, and yet again did a no show. They are absolute liars. No chat customer service. No way to email. They literally act like they HATE their customers. I'd rather go thirsty than deal with this POS group.
- FCFrank CDec 9, 20251.0Just cacelled this morning. Can a water delivery service be any worse?? They just plain out suck
- GMGavin MinorNov 26, 20251.0Simply put they didn’t call us 30min be for the delivery so we could meet them at our house. They delivered the dispensing machine and two 5-Gal jugs of water onto the sidewalk, kicked rocks, then placed a phone call to the wife alerting her that they made the delivery. I’ll let you be the judge.🤷🏾♂️ They will take your money and treat you in a deplorable way. They say …thanks for your money $$ 💰. So when you’re at Cosco and trying to leave out the door don’t even give them eye contact as the smooth talking Deplorable’s try to get your attention. Just keep walking and save yourself from being their victim.✌🏾
- EKElena KNov 12, 20251.0They won’t pick up the 11 bottles after canceling service and have “rescheduled” 3 times on me. They don’t bother calling to inform me. I’m getting fined from my building for keeping these in the hallway because I’m not home to take them in.
Frequently Asked Questions About Primo Brands Delivery
What products does Primo Brands Delivery offer through its Water Direct program?
Primo Brands Delivery offers a comprehensive selection of branded beverages including Poland Spring®, Pure Life®, Saratoga®, Mountain Valley®, Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Zephyrhills®, Primo Water™, Sparkletts®, Splash Refresher™, and AC+ION® for home and commercial delivery.
What are the business hours of Primo Brands Delivery?
Primo Brands Delivery operates Monday through Friday from 8:00 AM to 9:00 PM and is closed on Saturdays and Sundays.
Where is Primo Brands Delivery located?
Primo Brands Delivery is located at 111 Thomas McGovern Dr, Jersey City, NJ 07305, United States.
How can customers contact Primo Brands Delivery?
Customers can contact Primo Brands Delivery by calling their phone number at +1 800-220-8286.
What categories of service does Primo Brands Delivery fall under?
Primo Brands Delivery is categorized as a Water Cooler Supplier and Beverage Distributor.
Does Primo Brands Delivery have an online presence where customers can learn more?
Yes, customers can visit their website at https://local.readyrefresh.com/nj/jerseycity/bottled-water-delivery-jersey-city-nj-dcnj7305.html for more information.
What nearby places might visitors to Primo Brands Delivery find useful for dining options?
Nearby dining options include Tuna Express, a Chinese and fast food restaurant, and Yama Seafood, a seafood restaurant, providing convenient meal choices close to Primo Brands Delivery.
Are there any nearby parks where customers can relax before or after visiting Primo Brands Delivery?
Yes, Liberty State Park, Liberty State Park Lot 2 Boat Launch, and Liberty Park Lake are nearby parks where customers can enjoy recreational activities.
What transportation or rental services are available near Primo Brands Delivery?
Nearby transportation and rental services include Budget Truck Rental and Thrifty Car Rental, as well as NFI, which is related to travel services.
Are there any nearby storage or moving facilities close to Primo Brands Delivery?
Yes, several storage and moving facilities are nearby including Jersey City Self Storage, Liberty Self Storage, Force Transfer Inc., and Capital Moving & Storage, which may assist customers with storage and moving needs.