United States Postal Service

2.5
168 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 89 River St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
89 River St, Hoboken, NJ
07030, United States

Hours

Reviews

2.5
168 reviews
5 stars
57
4 stars
5
3 stars
3
2 stars
5
1 star
98

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Feedback indicates a significant number of customers experienced rudeness and unprofessional behavior from staff, with several specific complaints about aggressive interactions.

Service Efficiency

Many reviews highlight long wait times and understaffing, leading to frustration among customers trying to access services.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members, particularly Tameka, for their helpfulness and professionalism.

Inconsistent Service

Customers reported varying experiences, with some finding the service efficient and friendly, while others faced significant issues with service quality.
  • AM
    Annie McGraw
    Dec 23, 2025
    5.0
    Tameka is an angel. She was so generous, patient, understanding, and helpful. Give her a raise or a Nobel Prize or both
  • LJ
    Leonardo Hernandez Jr.
    Dec 11, 2025
    2.0
    This location appears to be consistently busy, and at the time of my visit, there was only one USPS employee serving customers at the window. I needed to send several certified letters, but I was unable to find any pre-printed labels available for public use. After waiting patiently for approximately 10 minutes, I was assisted at the window and provided the labels to complete myself. I then returned to the long line, which resulted in an additional wait of nearly 10 minutes. The process was quite inconvenient. I would recommend that this location consider increasing staffing at the windows to improve efficiency and better accommodate customers.
  • HC
    Hank Chang
    Nov 2, 2025
    3.0
    Line took a while, only one PO staffer working the window. They have a machine and a lot of PO Boxes here. Close to the PATH.
  • AF
    A F
    Oct 25, 2025
    1.0
    Rude staff
  • JM
    Jennie Miller
    Sep 8, 2025
    1.0
    Sadly very disappointed in my experience at this USPS location this morning. If you are sending wedding invitations from this location, note that the staff refuses to “hand-cancel” the invitations despite going off hours, and even offering to “hand-cancel” the invitation ourselves.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.