The UPS Store

4.0
231 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6347 in Hoboken offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - On 4th & Washington St.

Details

  • DeliveryNot available

Location

The UPS Store
330 Washington St, Hoboken, NJ
07030, United States

Hours

Reviews

4.0
231 reviews
5 stars
164
4 stars
8
3 stars
0
2 stars
11
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, although some reported rude or unhelpful interactions.

Efficiency

While several reviews highlighted quick service and short wait times, others noted slow service during busy periods.

Pricing Issues

Multiple customers expressed dissatisfaction with perceived overcharging and hidden fees for services, particularly regarding packaging and printing.

Staff Training

There were mixed reviews about staff training, with some customers feeling that newer employees lacked proper training, leading to service inconsistencies.

Store Management

Feedback on management was varied, with some customers appreciating the responsiveness to issues, while others criticized the handling of complaints and customer interactions.
  • LM
    Luis Martinez
    1 day ago
    1.0
    Avoid if possible , I went to make a simple return and they said I needed to purchase a box for my item. I explained to them that it came in the box that I presented to them and even showed them where the old label was. They kept trying to charge me $18 for a box. I said no thank you I went to another ups and they happily scanned my box and took my return. I explained to the other ups location and they said that they should have not tried to charge me a box. Stay away of this location they will try to charge you for things you shouldn't pay for. Another issue I had with this location is that they are burning incents inside the store and the smoke was everywhere, no one wants to come into a smoked up room. I'm sure this against the NJ smoke free air act and Hoboken fire codes.
  • NL
    Natalie List
    4 days ago
    5.0
    Kishan was very helpful and patient, and he worked very hard to ensure I had everything I needed!
  • LL
    Leo
    Jan 3, 2026
    1.0
    My Amazon package came with only original box but they refused to take it saying an additional package box is needed. Oh and they don’t sell box either. A waste of time.
  • DG
    Danielle Gizzo
    Dec 2, 2025
    5.0
    Kevin & his team were incredibly helpful with turning around same-day printing materials for me. Sally took the time and care in ensuring the materials were created with precision so that everything looked polished and professional!
  • JP
    Jazzy Paul
    Nov 18, 2025
    1.0
    Staff doesn’t seem to be trained well. They lose packages without any way of determining how to track them without a tracking number. Appalling that they don’t have a record of all packages they send out within their own database….

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Hoboken offer?

The UPS Store #6347 in Hoboken provides packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, and faxing.