Brand Certified
United States Postal Service
1.5(150 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
397 Hillside Ave, Hillside, NJ
07205, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 397 Hillside Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.5
150 reviews
5 stars
15
4 stars1
3 stars
4
2 stars
6
1 star
124
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely rude and unprofessional behavior from a specific employee, leading to a consistently negative customer experience.
Operational Hours
Customers frequently reported that the post office was closed during posted hours, causing significant inconvenience.
Staffing Issues
The location often had only one employee working, resulting in long wait times and inadequate service.
Inconsistent Experiences
While many reviews were negative, a few customers reported positive interactions with staff, indicating inconsistency in service quality.
- JRJ-ann Robyn2 days ago1.0Horrible horrible. How is this woman still employed? She needs training or reassignment to not deal with people, She is so blatantly rude, zero customer service.
- TLTiffany LoweFeb 6, 20261.0I visited this location today and unfortunately experienced the same unprofessional behavior that many other reviewers have mentioned The clerk on duty ( older brown skin woman with glasses) was dismissive and spoke in a rude tone for no clear reason. Customer service should be respectful, especially in a public-facing role. I hope management addresses this pattern, as the experience reflects poorly on the location.
- SCSam CJan 29, 20261.0Closed when suppose to be open
- TMTarah MartellyJan 21, 20261.0I had a frustrating experience at this USPS location. I needed to ship a package, but the agent was unable to send it to the correct address. On top of that, I waited a long time for assistance while I could hear the employee singing in the back instead of helping customers. The lack of urgency and professionalism made the experience disappointing and time-consuming.
- CGCarol Isis GüizaJan 2, 20261.0Esa señora que atiende en la sucursal de hillside es tan mala persona que trata feo y se burla de la gente que no sabe inglés , deberían de poner a alguien más profesional y que sepa tratar y ayudar a las personas que no sabemos inglés, debe de tener una vida muy triste donde actúa de tan mala gana
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 397 Hillside Ave?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more.
Can I get a first-time passport application and photo at this location?
Yes, this Post Office accepts first-time passport applications and most locations can also take passport photos. You need to complete and print the application form before applying.
Do I need an appointment for passport services at this Post Office?
Most Post Offices offering passport services require an appointment using the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service at 397 Hillside Ave?
Open Monday to Friday from 10:00 AM to 5:00 PM, Saturdays from 10:00 AM to 2:00 PM, and closed on Sundays.
How do I reserve a PO Box at this Post Office?
You can search for and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm, then complete your setup in person.
Can I access PO Boxes after hours at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Please check with this Post Office for specific lobby hours.
Where is Inda Cares located and how can I visit it from the Post Office?
Inda Cares, a charity organization, is near the Post Office at 397 Hillside Ave. You can visit it easily when you're in the area for your postal needs.
Which bus station near the Post Office can customers use for travel?
Shore Vans is a nearby bus station offering travel and transportation services, convenient for Post Office customers arriving by public transit.
Are there dining options close to the United States Postal Service at 397 Hillside Ave?
Yes, nearby restaurants include Krispy Krunchy Chicken and Grilled Chicken Palace, great places to grab a meal before or after your visit.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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