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Visit your local Post Office™ at 397 Hillside Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.5
143 reviews
5 stars
15
4 stars1
3 stars
4
2 stars
6
1 star
117
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely rude and unprofessional behavior from staff, particularly one older female clerk, leading to a consistently negative customer experience.
Operational Hours
Customers frequently reported that the post office closes earlier than advertised and often remains locked during business hours, causing significant inconvenience.
Staffing Issues
There is a recurring theme of understaffing, with only one employee available during peak hours, resulting in long wait times and frustrated customers.
Inconsistent Service Quality
While some customers reported positive experiences with friendly staff, these instances were overshadowed by the majority of negative reviews regarding poor service.
- RDRegine Dubreuil5 days ago1.0The woman who works here is really rude. She said they close at 2 PM, but I see on the app that they close at 5 PM. She wouldn't let me in; she slammed the door in my face.
- RSRaquel De souzaNov 13, 20251.0I don’t usually do this, but this is much needed. The lady is so nasty, rude, I can keep going about what her customer service is like. OMG… The worse I have ever seen!
- KDKenya DubarNov 6, 20255.0I must say I really appreciate the lady at the counter. She is funny and down to earth. She is professional and i enjoy her warm greetings when i see her. This is a HUGE step up from Irvington and any Newark branch i have gone to and waaaaay better than orange. Thank you for being a beacon of light
- DHDouk HaitianOct 1, 20255.0Greatest
- DDDJSep 21, 20251.09/20/25– NASTY 🤮!!!!! The clerk( clerk-12) at this location is disgusting with her attitude and demeanor towards the community. She acts like she is doing us a favor by coming to work late and disheveled. She personally told me that nothing will be done if I complain so I might as well just be quiet. Plus she doesn’t have time for all of this extra- like opening on time is an extra problem for her🤨 keeping in mind she takes no accountability for abusing the public verbally on a daily basis. The Postoffice never opens on time while they are either in back gossiping and refuse to open or actually pulling up late to work. Then telling the customers to go to the postoffice on liberty ave because she will not service anyone until she feels like it 30 minutes later. Keep in Mind she is as slow as watching paint dry. No matter the numerous complaints nothing is being done. Why is the urban community being force to deal with these type of workers. I doubt the postmaster would have placed someone like this in the suburbs but for my community this seems to be acceptable! PLEASE 🙏🏾 we deserve better than this nasty, miserable, disgusting, repulsive, wicked, and unprofessional clerk!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 397 Hillside Ave?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more.
Can I get a first-time passport application and photo at this location?
Yes, this Post Office accepts first-time passport applications and most locations can also take passport photos. You need to complete and print the application form before applying.
Do I need an appointment for passport services at this Post Office?
Most Post Offices offering passport services require an appointment using the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service at 397 Hillside Ave?
Open Monday to Friday from 10:00 AM to 5:00 PM, Saturdays from 10:00 AM to 2:00 PM, and closed on Sundays.
How do I reserve a PO Box at this Post Office?
You can search for and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm, then complete your setup in person.
Can I access PO Boxes after hours at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Please check with this Post Office for specific lobby hours.
Where is Inda Cares located and how can I visit it from the Post Office?
Inda Cares, a charity organization, is near the Post Office at 397 Hillside Ave. You can visit it easily when you're in the area for your postal needs.
Which bus station near the Post Office can customers use for travel?
Shore Vans is a nearby bus station offering travel and transportation services, convenient for Post Office customers arriving by public transit.
Are there dining options close to the United States Postal Service at 397 Hillside Ave?
Yes, nearby restaurants include Krispy Krunchy Chicken and Grilled Chicken Palace, great places to grab a meal before or after your visit.