United States Postal Service

1.7
136 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 437 Amwell Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
437 Amwell Rd, Hillsborough, NJ
08844, United States

Hours

Reviews

1.7
136 reviews
5 stars
17
4 stars
4
3 stars
6
2 stars
6
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, leading to a negative customer experience.

Efficiency

Customers reported long wait times and inefficiency, with many expressing frustration over slow service and understaffing.

Facility Issues

The post office was described as dirty and poorly maintained, contributing to an overall negative impression.

Mail Handling

There were multiple complaints about misdelivered or lost mail, raising concerns about the reliability of the postal service.
  • SS
    Silforann
    Dec 26, 2025
    1.0
    I generally approach interactions with a positive and respectful attitude. Unfortunately, my experience with the staff member handling passport services was notably negative due to her consistently rude and dismissive behavior. Following this encounter, I reviewed public feedback and observed that multiple customers have reported similar experiences, which suggests a recurring issue rather than an isolated incident. I believe this matter warrants management’s attention, as additional customer-service training would be beneficial. Individuals in public-facing roles should demonstrate professionalism and courtesy, and in this case, those standards were not met.
  • AT
    Anna Torres
    Dec 16, 2025
    1.0
    If I could give negative stars I would. Supervisor is super sweet but their front desk workers need some serious training.
  • TA
    Tobi Ajani
    Nov 25, 2025
    1.0
    Why do they open at 10am that’s very late
  • SF
    Susan Franko
    Oct 8, 2025
    1.0
    Worst customer service ever. Rude
  • JS
    Jessica Suk
    Aug 30, 2025
    5.0
    Every time I've been here, it was quick and efficient! The staff was very friendly and polite

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.