United States Postal Service

1.7
133 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 437 Amwell Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
437 Amwell Rd, Hillsborough, NJ
08844, United States

Hours

Reviews

1.7
133 reviews
5 stars
17
4 stars
4
3 stars
6
2 stars
6
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unhelpful staff, with many customers expressing frustration over poor treatment and lack of assistance.

Efficiency

Customers frequently reported long wait times and inefficiency, with many stating that the service was slow and appointments were not honored.

Package Handling

There were multiple complaints about lost or misdelivered packages, leading to significant customer dissatisfaction.

Facility Condition

The post office was described as dirty and poorly maintained, with reports of bugs and a lack of cleanliness.

Staffing Issues

Many reviews mentioned understaffing, resulting in long lines and inadequate service during busy hours.
  • SF
    Susan Franko
    Oct 8, 2025
    1.0
    Worst customer service ever. Rude
  • JS
    Jessica Suk
    Aug 30, 2025
    5.0
    Every time I've been here, it was quick and efficient! The staff was very friendly and polite
  • KS
    Keven Sellmann
    Aug 15, 2025
    1.0
    I’d leave negative stars if it was possible. Had a simple question about a passport and I dealt with 2 extremely rude employees. Even though their website says they take walk ins for passports, please know, they do not and you’ll catch attitude for asking anything. Easily the most miserable staff I’ve dealt with in a while. DONT GO HERE.
  • IS
    Ishan Shah
    Jul 7, 2025
    1.0
    The lady taking appointment for the passport is very rude, Behavior 0, customer service 0, understanding the situation 0. We were there with our infant waiting there for 20 mins and guess what at 3PM we are done make another appointment was her answer.
  • MF
    Maura Furtado
    Jun 21, 2025
    1.0
    The rudest, most condescending customer interaction I’ve ever had. I showed up 15 minutes early for my passport appointment so I could fill out the form. The Indian lady was paged, but still didn’t come out til after 10. When I told her I needed the form, she condescendingly asked me what I was doing waiting out here without filling out the forms. I kept my cool and told her I don’t have a printer and she again repeated herself and seemed annoyed at me. I said the confirmation said they had forms and asked if they did, and she said they did but yet again condescended me asking why I didn’t fill them out. I asked if there was a problem, and she said the problem was that I didn’t fill out my forms. She said I had to reschedule my appointment which I was fine with at this point cause of her attitude, I had no idea why she was so snotty and upset but she needs to work on herself. I can see why this place has such a low rating.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.