United States Postal Service

2.3
132 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 427 Harrison Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
427 Harrison Ave, Harrison, NJ
07029, United States

Hours

Reviews

2.3
132 reviews
5 stars
30
4 stars
9
3 stars
11
2 stars
5
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported experiencing rude and unprofessional behavior from staff, particularly during passport appointments.

Staff Attitude

Feedback indicates a mix of friendly and helpful staff, with some employees being noted for their kindness, while others were described as dismissive and disrespectful.

Efficiency

Some reviews highlighted that the service can be efficient and quick, especially during less busy times, but others noted long wait times and poor handling of appointments.

Package Handling

Numerous complaints were made about lost or mishandled packages, with customers expressing frustration over the lack of accountability from staff.

Overall Experience

The overall sentiment is largely negative, with many customers advising against using this post office due to consistent poor service.
  • EL
    Erika Lopez
    Nov 24, 2025
    1.0
    Really bad customer service
  • ES
    Evelina Soldatenko
    Sep 25, 2025
    5.0
    Staff is very nice here. Quick service
  • CC
    Christina
    Sep 8, 2025
    1.0
    I dont understand why every post office only have 2 people working and the line going out the door. Make that Make sense
  • AT
    Ade Torres
    Aug 21, 2025
    2.0
    Costumer service is very good,steve and the Ladies are very friendly. In the office they have big machine and make so much noise,i feels sorry for the workes and they ears. Wow wow NOT GOOD🤔😡
  • RE
    Rose Evaristo
    Aug 14, 2025
    1.0
    I have lived at my address for 49 years and I still have mailmissing because I use first number of double number house. After 49 years you would think they know my name. Horrible service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.