United States Postal Service

2.8
49 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 120 Grand Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
120 Grand Ave, Hackettstown, NJ
07840, United States

Hours

Reviews

2.8
49 reviews
5 stars
18
4 stars
3
3 stars
2
2 stars
1
1 star
25
  • OO
    Owen
    Nov 24, 2025
    1.0
    terrible service very rude and unhelpful jasmine was the one who helped us and it was very rude service
  • TF
    Teri Favaro
    Sep 10, 2025
    1.0
    I put in a hold mail request for 5 days. I was waiting for an important package that was to arrive while I was away. Thinking that my package would be held at the post office along with my regular mail well I wrong. Package was delivered and left at my garage door. Mail was piled up in my mailbox. What’s the point in putting in a hold request if it wasn’t honored! Very disappointed with this post office and for the carrier not taking the time to check that I had a hold mail request . I shouldn’t have had to ask a friend to retrieve my box and mail for me! I had called them and all they said was they will talk to the carrier! What a joke!!
  • CC
    Cathy Collado
    Jul 29, 2025
    5.0
    I always receive friendly and knowledgeable service at this location. Asha is especially helpful.
  • SF
    Sharon Fielding
    Apr 7, 2025
    1.0
    mail carrier does not deliver packages. They just leave them at the post office and say there is no secure location to put the package instead of putting the package at the house due to it being a distance from the mailbox. Multiple complaints called into the post office with no fix. Very frustrating.
  • NS
    Nick Sypniewski
    Aug 31, 2023
    2.0
    This location no longer answers the phone. They just let it ring, unfortunately makes things very difficult for those who have a simple question as the only way to attempt to get an answer is to call the 1-800 number which makes it near impossible to get any actual assistance. All automated systems. Shame to see the customer service go so downhill.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.