United States Postal Service

2.8
48 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 120 Grand Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
120 Grand Ave, Hackettstown, NJ
07840, United States

Hours

Reviews

2.8
48 reviews
5 stars
18
4 stars
3
3 stars
2
2 stars
1
1 star
24
  • TF
    Teri Favaro
    Sep 10, 2025
    1.0
    I put in a hold mail request for 5 days. I was waiting for an important package that was to arrive while I was away. Thinking that my package would be held at the post office along with my regular mail well I wrong. Package was delivered and left at my garage door. Mail was piled up in my mailbox. What’s the point in putting in a hold request if it wasn’t honored! Very disappointed with this post office and for the carrier not taking the time to check that I had a hold mail request . I shouldn’t have had to ask a friend to retrieve my box and mail for me! I had called them and all they said was they will talk to the carrier! What a joke!!
  • CC
    Cathy Collado
    Jul 29, 2025
    5.0
    I always receive friendly and knowledgeable service at this location. Asha is especially helpful.
  • SG
    Sarah Grace
    Jun 28, 2025
    1.0
    It’s 2025 and this locations’ workers are stealing customers money orders :( Was almost homeless with my baby because my rent was stolen, as well as other tenants (for months) that used the outgoing box within this USPS location. Pathetic. And they do NOTHING to investigate. Time for the cops to do an investigation🤞
  • SI
    Scott Anderson II
    Jun 25, 2025
    5.0
    I have always had good customer service at this location, staff is always friendly. It’s the post office, sometimes you have to wait in line for a bit buts that’s expected. Otherwise good spot to mail.
  • JB
    Jessica Braun
    May 15, 2024
    5.0
    I had a very short wait and got the help I needed here. The workers were very friendly and asked each customer how they were doing and how they could help. I also thought the facility was clean.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.