Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2748 in Hackettstown offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Hastings Square - Route 517.
Many customers praised the staff for being friendly, helpful, and patient, with specific mentions of employees like Adrianna, John, and Amy for their exceptional service.
Mixed Experiences
While many reviews highlighted positive interactions, there were notable complaints about rude behavior from some staff members, particularly an older male employee, leading to a mixed perception of service quality.
Pricing Issues
Several customers expressed dissatisfaction with pricing, citing high costs for services like notarization and shipping, which they felt were not competitive.
Efficiency
Customers appreciated the efficiency of the store during busy times, although some reported long wait times and issues with service prioritization.
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Paul Eskola
Dec 26, 2025
5.0
Efficient and friendly
JS
Jennifer Smiley
Dec 26, 2025
5.0
Adrianna at the Hackettstown location was kind and patient with me as I worked through the issue of my return. She is a true asset to UPS and should be recognized for her amazing customer service.
KC
Kari C
Nov 18, 2025
5.0
These folks are SO helpful. 🙏🏻💚Sometimes I come in SO disorganized and distracted and they are kind and patient, even if the people in line aren’t…Can’t recommend them more. The manager John is just terrific. đź’•YurtGrrl Seal of Approval đź›–đź¦đź›–đź¦đź’•
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Nelly GarcĂa
Nov 3, 2025
5.0
The staff here are really friendly, I love coming here they are always so helpful. I will be bringing my returns only here, I never felt so welcome doing my returns in any other ups store.❤️❤️
TM
Tracy McConkey
Oct 7, 2025
5.0
What a wonderful UPS store - I’m thrilled to call my new shipping store and so much more!!!! Really, these folks are wonderful the shop was quite busy when we arrived and the folks here never skipped a beat - they helped us out with the kindest customers service we’ve seen in forever! If you have a choice - even if this one is out of your way - you can be sure a trip here is sure to make your day! Thanks so much!!!