United States Postal Service

3.1
136 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 226 State St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
226 State St, Hackensack, NJ
07601, United States

Hours

Reviews

3.1
136 reviews
5 stars
58
4 stars
14
3 stars
5
2 stars
5
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with staff often being rude or unhelpful.

Staff Performance

While some employees like Ali and Margie received praise for their helpfulness, others were criticized for their lack of professionalism and knowledge.

Long Wait Times

Customers frequently mentioned long wait times and slow service, often due to insufficient staff during busy hours.

Inconsistent Hours

Several reviews noted issues with the post office's operating hours, including early closures and inconsistent opening times.

Cleanliness Issues

Some customers expressed concerns about the cleanliness and maintenance of the facility.
  • TP
    tamara parham
    Dec 1, 2025
    1.0
    HORRIBLE! They need to have a Spanish speaking worker at all times this is TERRIBLE ! Been standing in line for damn near 15 minutes this is ridiculous!
  • CC
    Cristi
    Nov 26, 2025
    1.0
    Staff act like you are an inconvenience. No customer service at this location, staff always carry a long tired face.
  • JJ
    Joe
    Nov 2, 2025
    1.0
    Closed at 3:15 on a Saturday. Awful service when they are open.
  • XD
    Xiomara Taylor (Don's&Diva's)
    Nov 1, 2025
    1.0
    10:16 am and it’s not opened
  • GE
    Geraldine E
    Aug 25, 2025
    5.0
    Post offices usually don’t have the nicest staff so what can you expect. However, Aaliyah is by far the nicest and most patient person ever. She made the experience a whole lot better. Shipment process was seamless thanks to her!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.