United States Postal Service

3.1
132 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 226 State St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
226 State St, Hackensack, NJ
07601, United States

Hours

Reviews

3.1
132 reviews
5 stars
58
4 stars
12
3 stars
5
2 stars
5
1 star
52

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences vary widely, with some praising staff like Ali and Margie for their helpfulness, while others report rude and unprofessional behavior from clerks.

Wait Times

Many customers express frustration over long wait times and slow service, often citing only one clerk available during busy hours.

Operating Hours

Customers frequently mention issues with inconsistent operating hours, including early closures and delays in opening.

Cleanliness

Several reviews highlight cleanliness issues at the location, with some describing it as dirty and poorly maintained.

Staff Attitude

There are mixed reviews regarding staff attitudes, with some employees being described as friendly and helpful, while others are noted for being rude and dismissive.
  • JJ
    Joe
    Nov 2, 2025
    1.0
    Closed at 3:15 on a Saturday. Awful service when they are open.
  • XD
    Xiomara Taylor (Don's&Diva's)
    Nov 1, 2025
    1.0
    10:16 am and it’s not opened
  • GE
    Geraldine E
    Aug 25, 2025
    5.0
    Post offices usually don’t have the nicest staff so what can you expect. However, Aaliyah is by far the nicest and most patient person ever. She made the experience a whole lot better. Shipment process was seamless thanks to her!
  • ZZ
    Zocor
    Aug 19, 2025
    1.0
    Waited outside for 15 minutes after opening then a lady inside put a closed sign on the door. This post office is a joke
  • HY
    Halid Yalcin
    Jun 4, 2025
    1.0
    Too much line, every time I come here I wait 40 mins of line. Only 1 guy in the cashier and they are too slow.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.