The UPS Store

Reviews

• RK

  Ryan Kim

  Apr 29, 2026
  5.0
  Patrick, Dan, and Adam consistently bring a positive, welcoming energy and go above and beyond with their customer service. They genuinely make every visit enjoyable, and they’re the reason I choose this location every time. Their work ethic and the way they care about customers really stand out.
• MK

  M K

  Apr 27, 2026
  3.0
  I wont name names but some of the staff love to purposefully make you wait if you have a big order. They think its funny making a long like of customers waiting. Just foul when The UPS store on Edgewater is always rushing to get you out 🤣🤣
• BB

  BeeLashed

  Apr 26, 2026
  5.0
  I had a wonderful experience with Adam at UPS in Fort Lee! He was kind, professional, and incredibly helpful. The store was pretty busy and he got me out within 10 minutes. Excellent customer service and a pleasant interaction, thank you, Adam.
• FL

  Fernando Leonor

  Apr 11, 2026
  5.0
  I don’t usually take the time to write reviews, but this experience at The UPS Store in Linwood Plaza (Fort Lee) deserves to be recognized properly. From the moment I walked in, the energy was different. Not transactional, not rushed—genuine. Jay and Patrick set the tone immediately. You can tell when people are just doing a job versus when they actually take pride in how they treat others. These guys are the second type. What stood out wasn’t just efficiency (which was on point), but the level of hospitality. Jay took the time to walk me through everything clearly without making me feel like I was holding up the line. Patrick jumped in seamlessly, and between the two of them, it felt more like a team that actually enjoys helping people than a typical shipping store experience. At one point, we even had a real, human conversation—not surface-level small talk, but a genuine heart-to-heart moment. That’s rare anywhere these days, let alone in a place people usually just run in and out of. On top of that, they went above and beyond in ways they didn’t have to. They made sure I got a coupon to save some money, which already shows they’re looking out for the customer—not just the sale. But what really stuck with me was the small gesture that says everything about character: offering water bottles without me even asking. That level of awareness and care is something you don’t teach—it’s who they are. Clean store, organized, fast service—but more importantly, real people behind the counter who treat you with respect and intention. Jay and Patrick didn’t just provide a service—they elevated the entire experience. That location is lucky to have them, and anyone in the area should go out of their way to use this store. Easily a five-star experience. I’ll be coming back and recommending this place to others without hesitation.
• KA

  Kathleen Andrews

  Apr 6, 2026
  1.0
  I had a frustrating experience at this UPS location. I brought in an item to return using the same box it originally came in, and the employee immediately refused it, calling the packaging “unacceptable,” but didn’t explain why or offer any alternatives. When I asked if they had a box I could purchase, he said yes—but didn’t proactively offer help beyond that. I made a light comment (“that’s one way to do it”), and he paused awkwardly and asked if I was okay, which felt unnecessary given that I had remained polite the entire time. He then charged me $12.85 without clearly explaining the cost or what was included. I had to ask directly if that meant they would re-box and relabel the item, and only then did he confirm. Overall, the issue wasn’t just the packaging—it was the lack of communication and customer service. A simple explanation and a more helpful approach would have made this a much better experience. I found him condescending and I will never return.

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