United States Postal Service

1.9
327 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 310 N Broad St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
310 N Broad St, Elizabeth, NJ
07208, United States

Hours

Reviews

1.9
327 reviews
5 stars
55
4 stars
15
3 stars
12
2 stars
15
1 star
230

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often described as rude, unhelpful, and unprofessional.

Wait Times

Customers consistently reported extremely long wait times due to understaffing, with many expressing frustration over the lack of employees available to assist.

Staffing Issues

Reviews indicated a significant lack of staff, leading to disorganization and inefficiency in service delivery.

Delivery Problems

Several customers experienced issues with mail delivery, including lost packages and incorrect deliveries, contributing to dissatisfaction.

Mixed Experiences

While many reviews were negative, a few customers noted positive interactions with specific staff members, indicating that experiences may vary.
  • OO
    Ovidio
    Dec 15, 2025
    4.0
    From an objective point of view: Do your part in getting good costumer service such as donot cut other people in line,please donot smell like weed, pick up your pants and leave the drama outside. Pay Cash or card and thank goodness for armored glass because both parties are safe.
  • DN
    Dailenis González Núñez
    Dec 9, 2025
    1.0
    Really low-poor quality service. Impossible to communicate with them. Almost a month dealing with my package and still haven’t got it.
  • ZB
    Zalmay Baron
    Nov 29, 2025
    1.0
    Wasting so much time & getting the wrong information regardless
  • YC
    Yaritza Carrillo
    Nov 29, 2025
    1.0
    They need more employees. Always FULL they always have an attitude the worst
  • FG
    Fernando Guaman
    Nov 15, 2025
    1.0
    The WORSE. slow workers,always have atittude, not helpful, if there was a way to give them a negative stars i would. 3 workes 2 walk around like they are lost. 1 in window slow. Rather mingle than do their JOB!!!..

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.