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United States Postal Service

2.3
(124 reviews)

Business Details

409 South St, Eatontown, NJ
07724, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 409 South St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
409 South St, Eatontown, NJ
07724, United States

Hours

Reviews

2.3
124 reviews
5 stars
29
4 stars
9
3 stars
5
2 stars
5
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences highlighting a lack of professionalism and poor communication.

Efficiency

Numerous reviews mentioned slow service and long wait times, often exacerbated by understaffing during busy hours.

Passport Services

There were multiple complaints regarding the handling of passport applications, including missed appointments and unhelpful staff.

Mixed Experiences

While some customers had positive interactions with specific employees, the overall sentiment leaned heavily towards dissatisfaction with service quality.

Operational Issues

Customers noted problems with mail delivery, including lost packages and incorrect deliveries, contributing to frustration with the post office.
  • NN
    Nelsie. Nunez.
    5 days ago
    4.0
    I was there renewing my passport without an appointment and the service was good.
  • PW
    Pat Williams
    Feb 7, 2026
    1.0
    Place is absolutely awful. Front desk workers are lazy and don’t want to be bothered with anything. Absolutely useless. My carrier is phenomenal but their customer service there is beyond pitiful. There’s a small younger girl that works there that basically gives you useless info just to get you to go away that’s after waiting online for 30 minutes because USPS can only seem to staff one person at the front counter. Send that to your supervisor or “post master” who I can only imagine is as useless as everybody else. Starts at the top !
  • KJ
    Khan Jabar
    Jan 31, 2026
    5.0
    New Jersey
  • LC
    Lynne Crystal
    Jan 14, 2026
    5.0
    All my experiences with this post office have been good. Just received our passports with ease and all mailings and packages have been handled well. Sometimes it is very busy and the staff have remained courteous even though they are pressured. I always saw the post office as underrated. After all, they will take your message or package to anywhere in the world for a very reasonable fee. That's something!
  • ER
    Eileen Reehil
    Dec 14, 2025
    5.0
    Rachel is always very pleasant when I arrive looking for my mail. Happy holidays. Keep up the good work.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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