Staples

Reviews

• NN

  Nikoloz Nadiradze

  2 days ago
  5.0
  all items sorted and grouped perfectly to find them easy and checkout is easier than at grocery stores...
• MG

  Meghan Gumbman

  Nov 14, 2025
  1.0
  I ordered same-day business cards and went to pick them up the next day. I called ahead but was left on hold for 15 minutes with no answer. In-store, I waited over 30 minutes at the Print & Marketing counter with no acknowledgment, while the staff helped customers who arrived after me. Multiple requests to the front-end cashier for assistance went nowhere, and the manager never came despite being called over the walkie-talkie. When I finally got someone’s attention, I was told my order hadn’t even been started, with no explanation, just a promise it would be done by 8pm that day. When I called later, the acting manager denied ever being contacted by staff. He acknowledged that the Print & Marketing Manager handled the situation poorly, but offered no solution. Despite the promise to have them done at 8pm that day, I returned the following day, and the cards were still not ready. Again, no reason was given. The associate that day was polite, but still couldn’t explain the delay. Overall, a huge waste of time with no communication, no accountability, and no customer service. I strongly recommend going elsewhere for business cards, especially if you’re on a deadline. Still don’t have my cards that I needed two days ago, and it was a small order.
• YP

  yamila piney

  Nov 12, 2025
  1.0
  truly terrible customer service experience, from managers to staff they just all seem very unhappy to have people in the store and to have to answer questions. If I "could just see the price right there" myself, I promise i would not have gone hunting for help thru half the store! And service at the register was equally as bad.
• PP

  P P.

  Nov 8, 2025
  1.0
  They had 5 people at the printer section all hanging out like it was a lunch break, wanted to order and happen to find out the printer was not working. Time wasted..
• ML

  Marisela Laguna-Bolivar

  Nov 4, 2025
  1.0
  Terrible service at the copies and printing department. I arrived here at 7 PM today, Tuesday, November 4th. A man assisted me and said, “Pay for those labels on the Avery website and I’ll print them.” I told him that in other Staples locations, the store charges me directly at the end. He insisted, saying, “Once you pay, I can print them.” I asked, “Are you sure?” and he said yes — another employee even confirmed it. I paid through the Avery website and showed them the virtual receipt, but they had no idea how to print it! I arrived early, waited, and he helped me with a terrible attitude. In the end, he admitted he didn’t know how to do it and told me to come back tomorrow morning. I explained that I work at the hospital from 7 AM to 7 PM, and all he said was “Sorry!” Unbelievable!

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