United States Postal Service

1.5
308 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 26 City Hall Plz to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
26 City Hall Plz, East Orange, NJ
07018, United States

Hours

Reviews

1.5
308 reviews
5 stars
31
4 stars
6
3 stars
6
2 stars
3
1 star
262

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unprofessional, and unhelpful.

Delivery Issues

Many customers reported problems with package deliveries, including lost packages, incorrect delivery statuses, and failure to deliver items.

Staff Efficiency

While some customers noted improvements in efficiency and service, many still experienced long wait times and disorganization.

Positive Experiences

A few reviews praised specific staff members for their kindness and professionalism, indicating that there are some positive interactions.

Overall Dissatisfaction

The majority of reviews expressed significant dissatisfaction with the post office, calling for improvements or closure.
  • FR
    F.A. Reed
    1 day ago
    3.0
    Rude, and workers here are slow
  • AC
    Akintola Charles
    2 days ago
    1.0
    Review for USPS – Case #83324803 My case (#83324803) was closed without resolving anything. USPS has failed to deliver to my home for years, even though every other carrier delivers safely without issue. Packages were left in unsecured areas, stolen multiple times, and instead of fixing the problem, the local branch suspended delivery altogether. I’ve been forced to pick up every package at the post office, costing time, money, and unnecessary frustration. This issue should never have escalated this far, and closing the case without action is unacceptable. I’m requesting immediate escalation and reinstatement of proper delivery service.
  • AA
    Akira
    6 days ago
    1.0
    I will never go to this office again I mailed out a package on 11/12 they shipped my package to the wrong destination it was going the wrong way and now my package has been delayed for several days now when I paid for 2-5days shipping, there's no way my package should of ended up in NYC, then back to NJ at several locations.
  • RI
    Renae I
    Oct 26, 2025
    1.0
    If you're waiting for a delivery, hopefully you will receive it. Or it will be marked as delivered and your package will be no where on your porch. The investigation is bogus. The driver absolutely made a mistake in delivering my package and they just refuse to own up to it 🤦🏽‍♀️
  • KA
    karen Alicia
    Oct 13, 2025
    5.0
    The staff were really nice and efficient! Keep it up!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.