United States Postal Service

2.1
120 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 614 Cranbury Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
614 Cranbury Rd, East Brunswick, NJ
08816, United States

Hours

Reviews

2.1
120 reviews
5 stars
27
4 stars
6
3 stars
3
2 stars
2
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, while a few noted friendly and helpful interactions.

Delivery Issues

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over mail being delivered to wrong addresses and packages not arriving.

Long Wait Times

Many reviews mention long wait times and insufficient staffing, leading to frustration among customers who experience delays.

Facility Condition

The post office's physical appearance has been criticized, with reports of it being unkempt and poorly maintained.

Inconsistent Experiences

While some customers report positive experiences, a large number express dissatisfaction, indicating a lack of consistent service quality.
  • KW
    Kelly weiszgerber
    Nov 7, 2025
    5.0
    Terry is the best mail man I've ever had the pleasure of knowing. He's always prompt and friendly. He deserves a raise!
  • KS
    K S
    Oct 31, 2025
    5.0
    On today, October 31, 2025, the two ladies who were working at the POST OFFICE counter at 02:45 PM on Cranbury Road in East Brunswick, New Jersey were so friendly, kind, and helpful, Great experience!
  • NC
    Nico Condito
    Sep 10, 2025
    1.0
    This isn’t gonna mean anything to them but avoid at all costs. They are rude nasty and talk about you the minute you walk out. I heard them don’t about people and then another person told me they did the same thing. Do NOT ask them to do their jobs, that’s a big ask
  • MK
    Marcin Kaczmarski
    Jul 5, 2025
    1.0
    Mail truck for EB pulled up parked right in front of the complex but also in front my driveway. I give a little honk and signal if he can move back so I can pull in. The driver immediately goes nuts and curses me and out and threatens to want to fight me. Maybe don’t block someone’s driveway with your car and act a bit more professional. Saying I have to wait my turn. Buddy I’m not waiting for you to deliver mail to every mail box in the building for you to move. Unreal. Deranged people should stay home like this driver.
  • SN
    Steve Nison
    Jun 30, 2025
    5.0
    Don;t go that often but recently the few times I have I have been impressed with how friendly and helpful the staff behind the counter are. And noticed if the line gets longer they have a second person come out to help.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.