Business Details
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Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2421 in Cranford offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Cranford Square Mall (Next To Dunkin Donuts).
Details
- DeliveryNot available
Location
Hours
Reviews
3.6
150 reviews
5 stars
95
4 stars
3
3 stars1
2 stars1
1 star
50
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some customers praised specific employees like Beatrice and Jackie for their helpfulness and professionalism, others reported rude and unprofessional behavior from certain staff members.
Customer Service
There are mixed reviews regarding customer service, with many customers appreciating the friendly and efficient service, while others experienced dismissive attitudes and a lack of assistance.
Efficiency
Several reviews highlighted the quick service and efficiency of the staff, especially during busy times, although some customers noted delays and poor handling of their requests.
Pricing Issues
Customers expressed dissatisfaction with pricing, citing instances of overcharging and inflexible policies regarding packaging supplies.
- PMPatrick MDec 30, 20251.0I’ve been to the UPS Store in Cranford several times, but I won’t be returning anytime soon. I recently tried to ship two Amazon return packages, and both were rejected by the woman working behind the counter. She claimed the boxes weren’t thick enough and insisted I needed to purchase a box or bag from the store instead. I took the same packages to another UPS Store and had no issues at all. This isn’t the first time I’ve felt pressured at this location to buy additional packaging when it wasn’t actually necessary. It comes across as an upsell tactic rather than genuine policy enforcement. Between the inconsistent service and the poor attitude, this location has lost my business.
- BLBrian LopezNov 21, 20255.0The staff is great. Beatrice is always professional, pleasant, and efficient.
- NGNick & GiannaNov 19, 20255.0Jason was great! Helped me with my package quickly and efficiently!
- MFMichael FNov 10, 20255.0I needed several documents notarized, and the people at the UPS store in Cranford were incredibly helpful. Jackie was patient and thorough throughout the whole process. Riley and Lorenzo were quick to jump in and help as needed. I was in and out in no time and everything I needed was taken care of perfectly.
- HDH DOct 25, 20251.0RUDE AND UNPROFESSIONAL STAFF! THE LADY WITH THE GREY HAIR AND THE SHORTER ROUNDER LADY ARE BOTH RUDE AND OBNOXIOUS! THEY HAVE NO CUSTOMER SERVICE SKILLS, THEY ARE IMPOLITE AND THEY AREN’T HELPFUL! WHO MANAGES THIS PLACE AND WHY IS THIS ALLOWED????
Frequently Asked Questions About The UPS Store
What primary services does The UPS Store in Cranford offer?
The UPS Store in Cranford offers packing, shipping, printing, mailbox rental, notary, shredding, faxing, and document finishing services.
Where is The UPS Store #2421 located in Cranford?
It is located at 16 South Avenue West, Cranford, NJ 07016, inside Cranford Square Mall next to Dunkin Donuts.
What are the regular business hours for The UPS Store in Cranford?
The store is open Monday through Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 4:00 PM, and closed on Sundays.
Is The UPS Store in Cranford open on major holidays?
The store is closed on November 27, December 25, December 31, January 1, and January 19. It operates with regular hours on November 11 and November 28.
What payment methods are accepted at The UPS Store in Cranford?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store in Cranford provide mailbox rental services?
Yes, mailbox rental services are available along with mail and package handling.
Can I find The UPS Store in Cranford near any coffee shops?
Yes, The UPS Store is next to Dunkin', a popular coffee and donut shop, within the Cranford Square Mall.
What nearby educational institutions are near The UPS Store in Cranford?
ABAC, a community services non-profit and school, is located near The UPS Store, which might be useful for students requiring printing or mailing services.
Are there any contractors near The UPS Store in Cranford that customers might want to visit?
Patriot Renovations and PuroClean Restoration Services, both contractors, are nearby and may be of interest for those in need of renovation or restoration services.
Is The UPS Store in Cranford active on social media for updates and special offers?
Yes, The UPS Store 2421 maintains a Facebook page at https://www.facebook.com/682433618450952 and an Instagram handle 'theupsstore' for the latest updates and coupons.