The UPS Store

3.6
149 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2421 in Cranford offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Cranford Square Mall (Next To Dunkin Donuts).

Details

  • DeliveryNot available

Location

The UPS Store
16 South Avenue West, Cranford, NJ
07016, United States

Hours

Reviews

3.6
149 reviews
5 stars
95
4 stars
3
3 stars
1
2 stars
1
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant divide in customer service experiences, with some employees praised for their helpfulness and others criticized for rudeness and unprofessionalism.

Staff Performance

Certain staff members, particularly Jackie and Beatrice, received high praise for their exceptional service, while others were noted for their lack of professionalism and poor attitude.

Store Environment

Customers reported a mix of experiences regarding the store's atmosphere, with some describing it as friendly and efficient, while others found it messy and unwelcoming.

Pricing Issues

Several reviews highlighted concerns about pricing, with customers feeling that charges were excessive compared to other locations.

Service Variety

The store offers a range of services, including shipping, printing, and notarization, but experiences with these services vary widely among customers.
  • BL
    Brian Lopez
    3 days ago
    5.0
    The staff is great. Beatrice is always professional, pleasant, and efficient.
  • NG
    Nick & Gianna
    5 days ago
    5.0
    Jason was great! Helped me with my package quickly and efficiently!
  • MF
    Michael F
    Nov 10, 2025
    5.0
    I needed several documents notarized, and the people at the UPS store in Cranford were incredibly helpful. Jackie was patient and thorough throughout the whole process. Riley and Lorenzo were quick to jump in and help as needed. I was in and out in no time and everything I needed was taken care of perfectly.
  • HD
    H D
    Oct 25, 2025
    1.0
    RUDE AND UNPROFESSIONAL STAFF! THE LADY WITH THE GREY HAIR AND THE SHORTER ROUNDER LADY ARE BOTH RUDE AND OBNOXIOUS! THEY HAVE NO CUSTOMER SERVICE SKILLS, THEY ARE IMPOLITE AND THEY AREN’T HELPFUL! WHO MANAGES THIS PLACE AND WHY IS THIS ALLOWED????
  • SK
    Sylwia Konig
    Oct 3, 2025
    1.0
    Terrible place. They’ll never go there. The experience is close to zero. I go to location in Westfield. I never have issue. Customer service is super nice and always willing to help.. In Cranford location, though they always find something that is wrong with my package… which other locations don’t have any issues. Not enough tape on package , wrongly packed , we can’t give you any take …. You have to buy it….Your package is not sealed completely. This place is just disgusting and the owner should be embarrassed to run that !!! Are you still live in Cranford? That’s why I always stay up there to drop off the packages but now I don’t wanna have anything to do with that place the attitude of the people it’s below zero and there’s no explanation to that!!! Single person ideal with in that location has always something to say and attitude!!! If you don’t wanna go, if you don’t wanna go to work, just stay home but Don’t make other people lives more difficult!!! Stay away from the location, everyone😥

Frequently Asked Questions About The UPS Store

What primary services does The UPS Store in Cranford offer?

The UPS Store in Cranford offers packing, shipping, printing, mailbox rental, notary, shredding, faxing, and document finishing services.

Where is The UPS Store #2421 located in Cranford?

It is located at 16 South Avenue West, Cranford, NJ 07016, inside Cranford Square Mall next to Dunkin Donuts.