Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2421 in Cranford offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Cranford Square Mall (Next To Dunkin Donuts).
Details
- DeliveryNot available
Location
Hours
Reviews
3.6
149 reviews
5 stars
95
4 stars
3
3 stars1
2 stars1
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant divide in customer service experiences, with some employees praised for their helpfulness and others criticized for rudeness and unprofessionalism.
Staff Performance
Certain staff members, particularly Jackie and Beatrice, received high praise for their exceptional service, while others were noted for their lack of professionalism and poor attitude.
Store Environment
Customers reported a mix of experiences regarding the store's atmosphere, with some describing it as friendly and efficient, while others found it messy and unwelcoming.
Pricing Issues
Several reviews highlighted concerns about pricing, with customers feeling that charges were excessive compared to other locations.
Service Variety
The store offers a range of services, including shipping, printing, and notarization, but experiences with these services vary widely among customers.
- BLBrian Lopez3 days ago5.0The staff is great. Beatrice is always professional, pleasant, and efficient.
- NGNick & Gianna5 days ago5.0Jason was great! Helped me with my package quickly and efficiently!
- MFMichael FNov 10, 20255.0I needed several documents notarized, and the people at the UPS store in Cranford were incredibly helpful. Jackie was patient and thorough throughout the whole process. Riley and Lorenzo were quick to jump in and help as needed. I was in and out in no time and everything I needed was taken care of perfectly.
- HDH DOct 25, 20251.0RUDE AND UNPROFESSIONAL STAFF! THE LADY WITH THE GREY HAIR AND THE SHORTER ROUNDER LADY ARE BOTH RUDE AND OBNOXIOUS! THEY HAVE NO CUSTOMER SERVICE SKILLS, THEY ARE IMPOLITE AND THEY AREN’T HELPFUL! WHO MANAGES THIS PLACE AND WHY IS THIS ALLOWED????
- SKSylwia KonigOct 3, 20251.0Terrible place. They’ll never go there. The experience is close to zero. I go to location in Westfield. I never have issue. Customer service is super nice and always willing to help.. In Cranford location, though they always find something that is wrong with my package… which other locations don’t have any issues. Not enough tape on package , wrongly packed , we can’t give you any take …. You have to buy it….Your package is not sealed completely. This place is just disgusting and the owner should be embarrassed to run that !!! Are you still live in Cranford? That’s why I always stay up there to drop off the packages but now I don’t wanna have anything to do with that place the attitude of the people it’s below zero and there’s no explanation to that!!! Single person ideal with in that location has always something to say and attitude!!! If you don’t wanna go, if you don’t wanna go to work, just stay home but Don’t make other people lives more difficult!!! Stay away from the location, everyone😥
Frequently Asked Questions About The UPS Store
What primary services does The UPS Store in Cranford offer?
The UPS Store in Cranford offers packing, shipping, printing, mailbox rental, notary, shredding, faxing, and document finishing services.
Where is The UPS Store #2421 located in Cranford?
It is located at 16 South Avenue West, Cranford, NJ 07016, inside Cranford Square Mall next to Dunkin Donuts.
What are the regular business hours for The UPS Store in Cranford?
The store is open Monday through Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 4:00 PM, and closed on Sundays.
Is The UPS Store in Cranford open on major holidays?
The store is closed on November 27, December 25, December 31, January 1, and January 19. It operates with regular hours on November 11 and November 28.
What payment methods are accepted at The UPS Store in Cranford?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store in Cranford provide mailbox rental services?
Yes, mailbox rental services are available along with mail and package handling.
Can I find The UPS Store in Cranford near any coffee shops?
Yes, The UPS Store is next to Dunkin', a popular coffee and donut shop, within the Cranford Square Mall.
What nearby educational institutions are near The UPS Store in Cranford?
ABAC, a community services non-profit and school, is located near The UPS Store, which might be useful for students requiring printing or mailing services.
Are there any contractors near The UPS Store in Cranford that customers might want to visit?
Patriot Renovations and PuroClean Restoration Services, both contractors, are nearby and may be of interest for those in need of renovation or restoration services.
Is The UPS Store in Cranford active on social media for updates and special offers?
Yes, The UPS Store 2421 maintains a Facebook page at https://www.facebook.com/682433618450952 and an Instagram handle 'theupsstore' for the latest updates and coupons.