The UPS Store

3.6
150 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2421 in Cranford offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Cranford Square Mall (Next To Dunkin Donuts).

Details

  • DeliveryNot available

Location

The UPS Store
16 South Avenue West, Cranford, NJ
07016, United States

Hours

Reviews

3.6
150 reviews
5 stars
95
4 stars
3
3 stars
1
2 stars
1
1 star
50

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While some customers praised specific employees like Beatrice and Jackie for their helpfulness and professionalism, others reported rude and unprofessional behavior from certain staff members.

Customer Service

There are mixed reviews regarding customer service, with many customers appreciating the friendly and efficient service, while others experienced dismissive attitudes and a lack of assistance.

Efficiency

Several reviews highlighted the quick service and efficiency of the staff, especially during busy times, although some customers noted delays and poor handling of their requests.

Pricing Issues

Customers expressed dissatisfaction with pricing, citing instances of overcharging and inflexible policies regarding packaging supplies.
  • PM
    Patrick M
    Dec 30, 2025
    1.0
    I’ve been to the UPS Store in Cranford several times, but I won’t be returning anytime soon. I recently tried to ship two Amazon return packages, and both were rejected by the woman working behind the counter. She claimed the boxes weren’t thick enough and insisted I needed to purchase a box or bag from the store instead. I took the same packages to another UPS Store and had no issues at all. This isn’t the first time I’ve felt pressured at this location to buy additional packaging when it wasn’t actually necessary. It comes across as an upsell tactic rather than genuine policy enforcement. Between the inconsistent service and the poor attitude, this location has lost my business.
  • BL
    Brian Lopez
    Nov 21, 2025
    5.0
    The staff is great. Beatrice is always professional, pleasant, and efficient.
  • NG
    Nick & Gianna
    Nov 19, 2025
    5.0
    Jason was great! Helped me with my package quickly and efficiently!
  • MF
    Michael F
    Nov 10, 2025
    5.0
    I needed several documents notarized, and the people at the UPS store in Cranford were incredibly helpful. Jackie was patient and thorough throughout the whole process. Riley and Lorenzo were quick to jump in and help as needed. I was in and out in no time and everything I needed was taken care of perfectly.
  • HD
    H D
    Oct 25, 2025
    1.0
    RUDE AND UNPROFESSIONAL STAFF! THE LADY WITH THE GREY HAIR AND THE SHORTER ROUNDER LADY ARE BOTH RUDE AND OBNOXIOUS! THEY HAVE NO CUSTOMER SERVICE SKILLS, THEY ARE IMPOLITE AND THEY AREN’T HELPFUL! WHO MANAGES THIS PLACE AND WHY IS THIS ALLOWED????

Frequently Asked Questions About The UPS Store

What primary services does The UPS Store in Cranford offer?

The UPS Store in Cranford offers packing, shipping, printing, mailbox rental, notary, shredding, faxing, and document finishing services.

Where is The UPS Store #2421 located in Cranford?

It is located at 16 South Avenue West, Cranford, NJ 07016, inside Cranford Square Mall next to Dunkin Donuts.