United States Postal Service

1.7
596 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 811 Paulison Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
811 Paulison Ave, Clifton, NJ
07011, United States

Hours

Reviews

1.7
596 reviews
5 stars
78
4 stars
15
3 stars
19
2 stars
13
1 star
471

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unprofessional staff, leading to a negative customer experience.

Efficiency

Customers reported long wait times and inefficient service, often with only one employee available to assist a large number of people.

Misleading Information

Many customers expressed frustration over the lack of clear communication regarding the services offered, particularly that this location only handles passport applications.

Facility Issues

Reviews mentioned poor organization, broken doors, and inadequate staffing, contributing to a chaotic environment.

Positive Experiences

A few customers noted positive interactions with specific staff members, indicating that good service is possible but inconsistent.
  • NN
    N
    Nov 16, 2025
    1.0
    There is no indication on the website that Sunday hrs are ONLY for passport. PLEASE FIX THAT. Also, there is a lunch break from 2 to 230 that is also not indicated under hours of operation. The staff is not following their own signs for lunch break. Very disappointed.
  • MS
    Marabelle Sanchez
    Nov 15, 2025
    1.0
    I was on the phone with my local post office a lady put me on hold. I waited for about an hour an hour. Nothing the call dropped so I called it again. I said please don’t put me on hold. I would like to assistance please of a package. The lady said you were you didn’t hear me that was not the case she had put me on hold then I called again. She hung up on me. And then here we go again for the fourth try I called. I said please don’t put me on hold. I’m trying to look for something. I can understand. You guys are very busy. If not, I would like to speak to a supervisor I get told nobody’s there nobody’s available Rude the whole time on the phone.
  • SV
    sergio vargas
    Nov 2, 2025
    1.0
    It is not open Sunday for mailing !!!
  • AG
    Albina Gjyrevci
    Oct 26, 2025
    1.0
    passport only
  • RP
    Robert Pattinson
    Sep 24, 2025
    1.0
    USPS deliberately lies on their status as it’s been sitting there for 5 days before marking my package as delivered.. when it isn’t. Delivery note is completely bizarre as it’s noted it was dropped off “At other door/lock?” What does that mean and if that were true that means it’s in my backyard which it isn’t. When emailing them for an inquiry they dismissed it as delivered and can’t further request additional help? So what do I do?

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.