With a focus on the community of small businesses and consumers, Staples in Clifton, NJ provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Feedback on customer service is mixed; while some employees received praise for being helpful and professional, others were criticized for being unresponsive or unhelpful.
Printing Issues
Numerous customers reported problems with the printing services, including long wait times, incorrect orders, and poor communication regarding order status.
Store Environment
The store is generally described as clean and well-organized, with a good selection of products, although some customers noted understaffing issues.
Staff Performance
Several employees were highlighted for their exceptional service, while others were mentioned for being unhelpful or inattentive.
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Devarsh Thakkar
4 days ago
1.0
I recently had a very disappointing experience at Staples in Clifton. I went to the store for a pickup order, and the girl at the front was very rude. Instead of helping me, she said she would call the manager and left me waiting.
I waited about 20–25 minutes, but the manager never came. When the manager finally came out to help another customer, he completely ignored me. I politely said “excuse me” 5–6 times, but he continued to ignore me and then went to the bathroom without acknowledging me.
After waiting nearly 25–30 minutes, a different employee from the printing department helped me. He was very kind, professional, and resolved my issue quickly. I truly appreciate his help.
Overall, the customer service from the front desk employee and the manager was extremely unprofessional and disappointing. I hope the store takes this feedback seriously and improves its management and front-end customer service.
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Nuri Tate
Feb 19, 2026
1.0
At 9:01 pm in the store, staff did not accommodate me.
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A D
Feb 2, 2026
5.0
Got birthday banner for next day printing. It was quick easy and quality was great. I was impressed with the quality and the staff was very helpful.
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J Holmes
Feb 2, 2026
5.0
Great customer service. The team was very helpful
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Bryan S
Jan 31, 2026
5.0
I come to this Staples regularly for printed paper orders, and I always choose pickup. Every single time, Mike D. helped me out and made sure my prints come out exactly how I wanted. He’s incredibly nice, professional, and really takes the time to get the details right. Highly recommend!