The UPS Store

4.7
159 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5497 in Chester offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In The Walgreens Mall.

Details

  • DeliveryNot available

Location

The UPS Store
95 West Main St, Chester, NJ
07930, United States

Hours

Reviews

4.7
159 reviews
5 stars
143
4 stars
4
3 stars
1
2 stars
2
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and professional, with many customers praising their willingness to go above and beyond.

Efficiency

Customers frequently mention quick service and minimal wait times, even during busy periods, highlighting the store's ability to handle high volumes effectively.

Service Variety

The store offers a wide range of services including shipping, printing, and notary services, which customers appreciate for their convenience.

Operational Issues

Some customers reported issues with store hours not matching online listings, leading to frustration when arriving to find the store closed.

Mixed Experiences

While many reviews are positive, there are isolated incidents of poor service or dissatisfaction, particularly regarding handling of damaged packages.
  • PS
    Paul Smith
    Oct 11, 2025
    1.0
    Simple tasks take very long. Customer service has room for improvement.
  • MG
    MoronCapital Global
    Oct 4, 2025
    5.0
    I spoke with miss rita and Margaret and Tommy they was alls wonduhfawl
  • TB
    Tracy Buckner
    Sep 29, 2025
    5.0
    I have used at the Chester UPS store for the printing of annual Christmas letters, making signs for engagement parties, for invitations, for printing of envelopes, and shipping many packages all over the United States, many of which needed to be packed and shipped by them. No matter when I have gone into that store, everyone is friendly and helpful, and no matter how crowded it gets, and how long a line there might be, especially during the holidays, they are always trying to make their customers happy at all times. I recently had a problem with a delivered package and they fixed the problem for me within a week which included follow-up phone calls. I wouldn’t go anywhere else.
  • TM
    Tom Moloughney
    Jun 29, 2025
    3.0
    The listing says they are open from 10 to 3 on Sunday, but upon arrival, I was greeted with a closed on Sunday sign on the door. I sent an update to Google, so hopefully it will be corrected and customers won't drive here as I did, and waste their time. I have no problem with them closing on Sunday, in fact, they should, but the online listing can't say they are open.
  • DD
    DENNIS
    Jun 4, 2025
    5.0
    The young man, "K" was welcoming, friendly, professional, and efficient. When asked, he informed me that this UPS store does packaging as well as shipment. I was sending my dear 92 year old friend a surprise gift and when I mentioned this, the store representative was attentive and courteous. Nice to see a young person who has such kind way of dealing with us 'old' folk.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5497 in Chester offer?

The UPS Store #5497 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.