The UPS Store

4.7
161 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5497 in Chester offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In The Walgreens Mall.

Details

  • DeliveryNot available

Location

The UPS Store
95 West Main St, Chester, NJ
07930, United States

Hours

Reviews

4.7
161 reviews
5 stars
144
4 stars
4
3 stars
1
2 stars
3
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and professional, providing excellent customer service across various interactions.

Efficiency

Customers appreciate the quick service and efficiency, even during busy times, with many noting minimal wait times.

Pricing Concerns

Some customers expressed dissatisfaction with pricing, particularly regarding shipping costs and printing services, feeling they were overcharged.

Operational Issues

There were complaints about incorrect store hours leading to customer inconvenience, as well as issues with package handling and insurance claims.
  • AG
    Agilio Garcia
    Dec 22, 2025
    5.0
    The friendliness and attention given to me was genuine and sincere
  • HR
    Hector R Rojas
    Dec 6, 2025
    5.0
    This UPS Store should be the model for all UPS stores. Well, run, friendly, a true gem of a business.
  • JF
    Jim Fredrickson
    Nov 24, 2025
    2.0
    “Ups” was the sound I made upon leaving. I made a few simple copies there. I should have asked for the prices first! $0.69 per side for a color print! I paid $55 for a bit of ink on 45 sheets of white printer paper. Highway robbery. Staff were nice enough though.
  • PS
    Paul Smith
    Oct 11, 2025
    1.0
    Simple tasks take very long. Customer service has room for improvement.
  • TB
    Tracy Buckner
    Sep 29, 2025
    5.0
    I have used at the Chester UPS store for the printing of annual Christmas letters, making signs for engagement parties, for invitations, for printing of envelopes, and shipping many packages all over the United States, many of which needed to be packed and shipped by them. No matter when I have gone into that store, everyone is friendly and helpful, and no matter how crowded it gets, and how long a line there might be, especially during the holidays, they are always trying to make their customers happy at all times. I recently had a problem with a delivered package and they fixed the problem for me within a week which included follow-up phone calls. I wouldn’t go anywhere else.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5497 in Chester offer?

The UPS Store #5497 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.