Primo Brands Delivery Carlstadt

Reviews

• AM

  Aaron Mcclenny

  Mar 13, 2026
  3.0
  Hey I filled-out an application online. And I'm just trying to find out if there's somebody that I can call. And speak to regarding the application. I have already called that 1800 hundred number.That they given me and I cannot get in contact with anybody from primo brands and carstadt New Jersey.
• LD

  Leticia Demarqui

  Dec 8, 2025
  1.0
  I would never recommend this company. So many deliveries were delayed, and when we finally tried to cancel and return the water dispenser, they simply could not get it done. I spoke to multiple customer service reps who all assured me the pickup was scheduled and the issue was “taken care of,” yet nothing ever happens. Meanwhile, they continue charging our account, month after month. We are now entering the third month of being billed for a dispenser we no longer use, after our account was supposedly closed—solely because they refuse to come pick it up. Responses take forever, no one follows through, and I honestly don’t know what else to do. Horrible customer service. Horrible delivery. They sell “convenience,” but the only thing we’ve gotten is a nonstop headache and unnecessary charges.
• KM

  Kyle Montuori

  Nov 21, 2025
  1.0
  This company was excellent before the merge. Do not use these people no matter how convenient they make it seem dealing with them is. It was a nightmare getting a refund for my bottle deposits, one supervisor will say one thing to you and the next another. Hours wasted on hold, I wish they never did the merge I loved getting my 5 Gallon Mountain Valley bottles but I would rather drive to whatever store has them to pick up the individual bottles then to ever do buisness with this company again.
• BP

  Belkis P

  Nov 18, 2025
  1.0
  Horrible service. My water delivery has been late every single month rescheduled everyday unexceptable. I have had enough. Will be canceling my service. Very unhappy! Do not subscribe not worth the headache
• SK

  Sahrish Khan

  Nov 5, 2025
  1.0
  Why doesn’t the review system allow negative stars?! -100 rating!! Primo WAS great, and would have gotten 5 stars until they merged with ReadyRefresh. I had cancelled Ready refresh service because of how incredibly bad it was and was so grateful for Primo! Was scared when I head about the merger but thought okay, let’s give them a chance. Boy did I regret that. From June 2024 until November 2024, that’s how long it took me to cancel, fully close this account, get my equipment picked up and resolve the ridiculous rental bills they are charging because THEY rescheduled deliveries 5+ times (not kidding). And then decided to send me deliveries AFTER my equipment was picked up and my account was supposedly cancelled. Don’t trust / use anything related to ReadyRefresh!

Frequently Asked Questions About Primo Brands Delivery Carlstadt