Business Details
About
Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®
Location
Hours
Reviews
3.9
323 reviews
5 stars
230
4 stars
7
3 stars2
2 stars1
1 star
83
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous customers reported poor customer service, including long wait times, unresponsive support, and difficulties in canceling services.
Delivery Issues
Many reviews highlighted consistent problems with late or missed deliveries, with some customers experiencing multiple rescheduled dates.
Post-Merger Decline
Feedback indicates a significant decline in service quality following the merger with ReadyRefresh, with many customers expressing dissatisfaction and frustration.
Positive Driver Experiences
Despite the overall negative feedback, several customers praised individual delivery drivers for their professionalism, friendliness, and helpfulness.
- LDLeticia DemarquiDec 8, 20251.0I would never recommend this company. So many deliveries were delayed, and when we finally tried to cancel and return the water dispenser, they simply could not get it done. I spoke to multiple customer service reps who all assured me the pickup was scheduled and the issue was “taken care of,” yet nothing ever happens. Meanwhile, they continue charging our account, month after month. We are now entering the third month of being billed for a dispenser we no longer use, after our account was supposedly closed—solely because they refuse to come pick it up. Responses take forever, no one follows through, and I honestly don’t know what else to do. Horrible customer service. Horrible delivery. They sell “convenience,” but the only thing we’ve gotten is a nonstop headache and unnecessary charges.
- KMKyle MontuoriNov 21, 20251.0This company was excellent before the merge. Do not use these people no matter how convenient they make it seem dealing with them is. It was a nightmare getting a refund for my bottle deposits, one supervisor will say one thing to you and the next another. Hours wasted on hold, I wish they never did the merge I loved getting my 5 Gallon Mountain Valley bottles but I would rather drive to whatever store has them to pick up the individual bottles then to ever do buisness with this company again.
- BPBelkis PNov 18, 20251.0Horrible service. My water delivery has been late every single month rescheduled everyday unexceptable. I have had enough. Will be canceling my service. Very unhappy! Do not subscribe not worth the headache
- SKSahrish KhanNov 5, 20251.0Why doesn’t the review system allow negative stars?! -100 rating!! Primo WAS great, and would have gotten 5 stars until they merged with ReadyRefresh. I had cancelled Ready refresh service because of how incredibly bad it was and was so grateful for Primo! Was scared when I head about the merger but thought okay, let’s give them a chance. Boy did I regret that. From June 2024 until November 2024, that’s how long it took me to cancel, fully close this account, get my equipment picked up and resolve the ridiculous rental bills they are charging because THEY rescheduled deliveries 5+ times (not kidding). And then decided to send me deliveries AFTER my equipment was picked up and my account was supposedly cancelled. Don’t trust / use anything related to ReadyRefresh!
- JPjon plfAug 28, 20251.0This is a group of high school kids running a "company" from their garage. Inconsistent with their deliveries, don't communicate with their customers. Staff here goes days without water, its not right for the workers here.
Frequently Asked Questions About Primo Brands Delivery Carlstadt
What products does Primo Brands Delivery Carlstadt offer?
Primo Brands Delivery Carlstadt offers a wide range of branded beverages including Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Zephyrhills®, Primo Water™, Sparkletts™, Splash Refresher™, and AC+ION®, catering to healthy hydration needs for homes and businesses.
Where is Primo Brands Delivery Carlstadt located?
It is located at 100 Kero Road, Carlstadt, NJ 07072, USA.
What are the business hours for Primo Brands Delivery Carlstadt?
The business is open Monday through Friday from 8:00 AM to 9:00 PM and is closed on Saturdays and Sundays.
How can I contact Primo Brands Delivery Carlstadt for orders or inquiries?
You can contact them by phone at +1 800-274-5282.
Does Primo Brands Delivery Carlstadt serve both residential and commercial customers?
Yes, they provide bottled water delivery services directly to both homes and commercial businesses.
What categories best describe Primo Brands Delivery Carlstadt's business?
They are categorized as a Water Cooler Supplier and Beverage Distributor.
What time zone does Primo Brands Delivery Carlstadt operate in?
They operate in the America/New_York time zone.
Is there a website where I can find more information about Primo Brands Delivery Carlstadt?
Yes, more information can be found at https://local.readyrefresh.com/nj/carlstadt/bottled-water-delivery-carlstadt-nj-dcnj07072.html.
What nearby businesses could help customers find Primo Brands Delivery Carlstadt?
Nearby businesses like A&S Packaging and Display, Doorstop, and Carlstadt Public Works are close to Primo Brands Delivery Carlstadt and could help guide customers to its location at 100 Kero Road.
Are there any nearby services that customers might use in conjunction with Primo Brands Delivery Carlstadt?
Yes, customers might also visit places like Atlantic Cold Trucking for freight services, Lion Brand Yarn Outlet for craft supplies, or Sterling Affair for catering services, making their visit to the area multifunctional.
Can Primo Brands Delivery Carlstadt customers easily plan a trip with nearby travel-related services?
Yes, customers can coordinate with nearby travel and transportation services like Indie Campers New York - Pick-up Center and Atlantic Coastal Trucking, facilitating convenient access and extended travel opportunities around Carlstadt.