The UPS Store

2.6
276 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0771 in Avenel offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - St George's Plaza, Rte 35 N (St. Georges Av), Next To Burger King.

Details

  • DeliveryNot available

Location

The UPS Store
1162 St Georges Ave, Avenel, NJ
07001, United States

Hours

Reviews

2.6
276 reviews
5 stars
100
4 stars
4
3 stars
5
2 stars
8
1 star
159

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant divide in customer service experiences, with many reviews highlighting rude and unhelpful staff, while others praise friendly and accommodating service.

Package Handling

Numerous complaints about lost or mishandled packages, with customers expressing frustration over lack of accountability and poor communication regarding their shipments.

Management Changes

Recent management changes have led to improved customer experiences for some, but many still report ongoing issues with service quality and staff behavior.

Pricing Issues

Customers frequently mention high prices for services and materials, with some feeling overcharged for basic tasks.
  • JM
    John Marmolejos
    Jan 4, 2026
    1.0
    They charged me $1 dollar for a 6 inch piece of tape! Thieves!!!
  • SP
    sandip patel
    Nov 29, 2025
    1.0
    “This place is all about money, not customer service. They charge for everything and offer no real support. I felt completely ignored as a client. Definitely not recommended.”
  • AT
    Ashish Trivedi
    Nov 23, 2025
    5.0
    Very friendly and pleasing customer service personnel at the store 👍
  • MA
    Maram Ali
    Oct 28, 2025
    1.0
    If I can give less than 1 star I would. This has got to be by far the WORST representation of UPS. The package was scanned at their location but tracking shows it hasn’t moved from their location since drop off. They will lose your package and refuse to help but what they will do is curse you out and threaten you when confronted. Such a hostile environment. Specifically the so called “manager” Sayf alasmar. Do yourselves and your packages a favor and AVOID THIS LOCATION AT ALL COSTS.
  • BE
    Bahey Eid
    Oct 28, 2025
    1.0
    My package was stolen in this location and the guy was rude. Tried to resolve the issue with the store and they were not willing to help. Won’t even file a claim for the package.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0771 in Avenel offer?

The UPS Store #0771 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.