The UPS Store

2.6
273 reviews
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Business Details

1162 St Georges Ave, Avenel, NJ
07001, United States
(732) 750-0666
https://locations.theupsstore.com/nj/avenel/1162-st-georges-ave
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0771 in Avenel offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - St George's Plaza, Rte 35 N (St. Georges Av), Next To Burger King.

Details

  • DeliveryNot available

Location

The UPS Store
1162 St Georges Ave, Avenel, NJ
07001, United States

Hours

Reviews

2.6
273 reviews
5 stars
99
4 stars
4
3 stars
5
2 stars
8
1 star
157

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with reports of rudeness, hostility, and lack of assistance from staff.

Package Handling

Many customers experienced issues with lost or stolen packages, leading to frustration and distrust in the store's handling of shipments.

Management Changes

Recent management changes have led to some positive feedback, with customers noting improvements in service and staff behavior.

Mixed Experiences

While some customers reported excellent service and helpful staff, others consistently faced negative interactions, indicating inconsistency in service quality.

Pricing Concerns

Several reviews mentioned high prices for services and additional charges for basic supplies, leading to dissatisfaction among customers.
  • AT
    Ashish Trivedi
    1 day ago
    5.0
    Very friendly and pleasing customer service personnel at the store 👍
  • MA
    Maram Ali
    Oct 28, 2025
    1.0
    If I can give less than 1 star I would. This has got to be by far the WORST representation of UPS. The package was scanned at their location but tracking shows it hasn’t moved from their location since drop off. They will lose your package and refuse to help but what they will do is curse you out and threaten you when confronted. Such a hostile environment. Specifically the so called “manager” Sayf alasmar. Do yourselves and your packages a favor and AVOID THIS LOCATION AT ALL COSTS.
  • BE
    Bahey Eid
    Oct 28, 2025
    1.0
    My package was stolen in this location and the guy was rude. Tried to resolve the issue with the store and they were not willing to help. Won’t even file a claim for the package.
  • EG
    Euro Girl
    Oct 2, 2025
    1.0
    I called this location to track down a package which showed the LAST scan was at THIS location and ZERO updates since 9/18/25. The package is obviously lost and they REFUSE to help me. So, how does a package get scanned and then no further info on it??? Makes no sense. So, their facility LOST my package and take zero accountability. I see other reviews where a package sat at the location for a month. This location seriously needs to be investigated with the incompetence of the way it's run. Shame on you!
  • IH
    imran haider
    Sep 27, 2025
    5.0
    Amazing service at UPSC Store! The staff is cooperative, professional, and always ready to help out of the way. Quick and smooth service every time—highly recommended!
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0771 in Avenel offer?

The UPS Store #0771 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.