Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0771 in Avenel offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - St George's Plaza, Rte 35 N (St. Georges Av), Next To Burger King.
Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude and unhelpful staff, while others praise friendly and efficient service.
Management Issues
Numerous reviews mention poor management practices, including overcharging and lack of accountability for lost packages, though some recent reviews note improvements under new ownership.
Pricing Concerns
Customers frequently express dissatisfaction with high prices for services and materials, feeling that charges are excessive and not justified.
Package Handling
There are multiple complaints about lost or mishandled packages, leading to frustration and distrust among customers.
MA
Miriam Arocho
Feb 14, 2026
5.0
Fast and courteous.
JM
John Marmolejos
Jan 4, 2026
1.0
They charged me $1 dollar for a 6 inch piece of tape! Thieves!!!
SP
sandip patel
Nov 29, 2025
1.0
“This place is all about money, not customer service. They charge for everything and offer no real support. I felt completely ignored as a client. Definitely not recommended.”
AT
Ashish Trivedi
Nov 23, 2025
5.0
Very friendly and pleasing customer service personnel at the store 👍
MA
Maram Ali
Oct 28, 2025
1.0
If I can give less than 1 star I would. This has got to be by far the WORST representation of UPS. The package was scanned at their location but tracking shows it hasn’t moved from their location since drop off. They will lose your package and refuse to help but what they will do is curse you out and threaten you when confronted. Such a hostile environment. Specifically the so called “manager” Sayf alasmar. Do yourselves and your packages a favor and AVOID THIS LOCATION AT ALL COSTS.
Yes, our hours on Sunday are 10:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
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