Staples

Reviews

• EZ

  Emily Zanleoni

  6 days ago
  5.0
  These folks are awesome - my go-to for printing and office needs!
• JC

  Jacob Colby

  Oct 30, 2025
  1.0
  Went to have four placemats laminated. Employee didn't seem to know the product required to do that. Asked if I wanted to have it done now. No other customers. Two other coworkers (boss? New Trainee?) Those coworkers seemed uninterested in checking in with her. She was uninterested to ask them any clarifying questions. Further hemming and hawwing promoted my question if her shift was over and she was trying to get out of work. "No I'm trying to get some water." I'm being pushed off so an employee can get water. I don't understand the employee dynamic in that department but it was sad. Left with one laminated placemat. May or may not be done in the correct product. Second placemat ruined in lamination. No charge. No help. No solution. Honestly isn't lamination the easiest thing done in that department? I'm shocked this employee is employed.
• CC

  Cheryl Camp

  Oct 27, 2025
  1.0
  The review below about Emily is super accurate! I went today to get some copies made and the exact experience Josh A had below! She couldn't be bothered helping me, no greeting of any kind, negative and insolent answers to my questions (ex: "I can't do it right this minute" which was not even a question I had). She demonstrated zero level of courtesy or customer care. I won't ever be going back there since I don't need attitude from anyone when I'm shopping and plan to spend money. It's too bad because now I'm going to look for what I need online and use another business. As a result, I don't have any sympathy when brick and mortar stores go out of business when their staff is responsible for chasing customers away.
• SF

  Sharon Fanger

  Oct 27, 2025
  5.0
  Working backwards, the people at checkout are always friendly efficient and seemed to be very knowledgeable when I ask a question. I have found it difficult to find my own particular needed HP printer cartridges. They always seem to be very short of that style. I like that I can use them for Amazon returns with no packaging at all. I like staples.
• JA

  Josh A

  Oct 2, 2025
  1.0
  October 2, 2025, Store #0287 in West Lebanon, NH. Emily, the Print Center employee at this store is one of the most unpleasant customer service people one can imagine. Including today's visit, I have had the unpleasant and annoying experience of dealing with her on three separate occasions. So, here I am. Writing this review in hopes of someone looking into this issue. When you walk up to the Print Center counter, Emily sees you, she looks at you yet completely ignores you. Instead of a polite and welcoming "How may I help you?" she looks at you with a rude facial expression that makes you just want to leave the store! When you ask her a question, the easiest answer for her is "I don't know!". So, tell me why do I, or any other customer should be subject to her nasty conduct? Today, I went to the store to print two 8"x6" flyers and have the laminated. I printed the two pages at the self-serve printer and took them to the counter to have her laminate them. Although she saw me, she continued her small talk with another employee as if I was invisible. Finally, she decided to walk over and take my order. When she got done with the lamination, instead of bringing my order to the counter, she stood in the back and continued her conversation with the same employee. Finally, I said, "Guys, I am sorry to interrupt your conversation, but I really need to pay and leave." So, she brought the laminated pages to the counter and to my disappointment, they were riddled with air bubbles. I pointed out the issue to her, and she said that is just the way laminates are. Now, I have done enough lamination at some other self-serve stores to know that air bubbles occur when the lamination machine has not reached the proper temperature. Anyway, I was not going to argue with her and did not have time to redo the order. When she realized what a poor job she had done, she said, "I am not going to charge you!" I picked up the laminated pages and was walking away from the counter when I heard her loudly saying, "The next time you should place your order online!" That did it, as if her nasty attitude, rudeness, and poor work quality were not enough, now she wanted to yet take another jab at me as I was walking away. I turned around and schooled her on how she should be nicer to customers before I left the store in utter disgust and disappointment. Going forward, I will avoid going to that store at all costs. I hope the management cares enough to have a talk with Emily.

Frequently Asked Questions About Staples