The UPS Store

3.6
150 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4548 in Salem offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Target Plaza Rt 28.

Details

  • DeliveryNot available

Location

The UPS Store
215 S Broadway, Salem, NH
03079, United States

Hours

Reviews

3.6
148 reviews
5 stars
90
4 stars
4
3 stars
3
2 stars
5
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Trevor, Lauren, and Kitty for their exceptional service.

Long Wait Times

Several reviews noted long lines and wait times, especially during busy periods, indicating a need for more staff to handle the volume of customers.

Mixed Experiences

While many customers had positive experiences, there were notable complaints about poor service from specific employees and issues with package handling, leading to frustration.

Communication Issues

Customers expressed dissatisfaction with the store's responsiveness, citing difficulties in reaching staff by phone and delays in resolving issues.

Pricing Concerns

Some customers found the prices for services, such as printing labels and packaging materials, to be excessive, leading to negative perceptions of value.
  • MC
    Micah C
    Jan 3, 2026
    5.0
    Quick and easy. Helpful associates. User friendly process for shipping items. Cheaper rates than competitors.
  • WW
    wxfield
    Dec 6, 2025
    5.0
    I have had a PO Box with this store since they opened in this location. Never had any issues. I do wish they wouldn’t make me come in to renew my box on 1/1 however. The store is WAY too busy after the holidays and I often have to wait online for more than 30 minutes just to renew my box. That’s my only gripe, other than that this store has been very reliable for my needs.
  • NA
    Noman ali
    Dec 2, 2025
    3.0
    Kindly, update timing on google. thanks.
  • DC
    Damy cechinel
    Dec 1, 2025
    5.0
    All servers are friendly, they always help me with my doubts with patience, even English is not my first language.
  • DM
    Diane Morrison
    Nov 26, 2025
    5.0
    I went here to return an item from Amazon. They were pretty expedient with their service even though the line was long. Highly recommend coming here if you are returning an Amazon product.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 2:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours of The UPS Store in Salem?

The UPS Store is open Monday through Friday from 8:00 AM to 6:30 PM, Saturday from 9:30 AM to 3:00 PM, and Sunday from 10:00 AM to 2:00 PM.