The UPS Store

3.6
145 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4548 in Salem offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Target Plaza Rt 28.

Details

  • DeliveryNot available

Location

The UPS Store
215 S Broadway, Salem, NH
03079, United States

Hours

Reviews

3.6
143 reviews
5 stars
86
4 stars
4
3 stars
2
2 stars
5
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the staff for being friendly and helpful, there were significant complaints about unprofessional behavior and poor service from certain employees.

Efficiency

Customers frequently noted that the store is busy, but many appreciated the quick service and efficiency of the staff in handling long lines.

Communication Issues

Numerous reviews highlighted problems with the store's communication, including failure to answer phone calls and emails, leading to frustration among customers.

Packaging and Shipping

Several customers expressed satisfaction with the careful packaging of items, while others reported issues with incorrect shipping labels and lost packages.

Pricing Concerns

Customers raised concerns about high fees for services such as printing labels and packaging materials, feeling that these charges were excessive.
  • JD
    Jacob Davis
    2 days ago
    3.0
    Came in for passport photos, was told that the machine was broken.
  • BB
    Bethany Batista
    Nov 12, 2025
    5.0
    The best service Ashley M was very helpful in all I needed from printing to shipping good job Ashley M😇
  • HM
    Heidi Minor
    Nov 9, 2025
    5.0
    Great Service! The team at this UPS store are always super helpful even when they are busy with a line out the door. Kudos to Lauren, Trevor and Kumar for running such an efficient store! I'm a mobile notary in the MA/NH area and I make a stop daily stop to drop off client packages at this location and never had a bad interaction with the team. Truly the best UPS store in the New England area.
  • AE
    Anne English
    Nov 7, 2025
    5.0
    This store is the BEST! TREVOR is truly the most patient and kind person!! The manager is truly so kind and helpful! The service is so fast and efficient! Thank you UPS Store (whomever owns this store MUST give the employees benefits it’s truly not fair!
  • PD
    PAULIE DRIVER
    Oct 18, 2025
    5.0
    I’ve been dealing with a missing package for a couple of days and getting nowhere until KAM came to save the day and helped me out. He was cool, calm, and collected, so patient and kind, and we figured it all out. Thank you.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 2:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours of The UPS Store in Salem?

The UPS Store is open Monday through Friday from 8:00 AM to 6:30 PM, Saturday from 9:30 AM to 3:00 PM, and Sunday from 10:00 AM to 2:00 PM.