Business Details
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Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in Rochester, NH provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
150 reviews
5 stars
105
4 stars
19
3 stars
6
2 stars
4
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.
Staffing Issues
Several reviews highlighted concerns about understaffing and the lack of knowledgeable employees, leading to poor customer experiences.
Product Availability
Customers appreciated the wide selection of products available, although some noted issues with inventory management.
Mixed Experiences
While many reviews were positive, there were notable complaints about service quality and employee knowledge, indicating inconsistency in customer experiences.
- ADAdam D2 days ago5.0Great customer service and friendly staff. Had the printer ink I needed. Quick and easy Amazon returns. They take a wide range of tech and office products for recycling.
- SBStephanie BernierJan 4, 20261.0Went into this store for an Amazon return. The staff, and manager, were incredibly rude and refused to take it, saying Amazon "gave me wrong information". Calls back and forth with Amazon, they told me the store is required to take it with the QR code they sent me. Brought the return there again. Still rude. Been 2 days and they still have not updated the system to reflect the return was reveived.
- GWGreen WedgeDec 26, 20251.0They don’t sell floor models so I just wasted a trip coming here because their website said they had one in stock but I can’t buy it since it’s on the floor
- VSvivian StevensDec 21, 20251.0I ordered photos and when he showed me the photos they were a perfect size then when I got them they were the wrong size and didn’t fit the frame. I was so disappointed cause I asked him multiple times if it was the size he showed me and he said yes each time but when I saw them I had a gut feeling they were wrong. I payed $10 dollars for them only to find out it was wrong.
- JHJohn HowesDec 7, 20251.0Five months ago I wrote a one star review about how the store was understaffed. The manager acknowledged the issue. Today I dropped in to purchase and address book. None of the signs above the aisles or signs in the aisles mentioned address books. So, I asked the employee at the register. He did not know because he was a new employee. The girl behind him did not know either because she was new and just standing in a corner apparently not interested in learning. Why have two brand new employees working the same shift on the same day in the same department? The guy got help and they were in aisle 6 on the bottom shelf and at the end of the aisle. There were only 4 or 5 to choose from and all of them were over $20 with one over $30. Just now doing a search on amazon most are less than $10 and almost all under $20. Horrible inventory management. There must be close to a hundred calendar notebooks available throughout the store. Again horrible inventory management. If you do not train your employees properly before they interact with customers you will continue to have retention issues and staffing issues will continue to be a problem. Evidently that lesson has not been learned over the past 5 months. Don't bother shopping here and just get it on amazon.
Frequently Asked Questions About Staples
What services does Staples in Rochester, NH offer?
Staples in Rochester, NH provides innovative printing, shipping, technology, travel, and recycling services along with essential products for working and learning.
What are the operating hours for Staples in Rochester, NH?
Staples is open Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does Staples offer delivery and pickup options?
Yes, Staples offers in-store pickup, curbside pickup, delivery, and same-day delivery services.
What types of products can I find at Staples in Rochester?
You can find a variety of products including laptops, desktops, printers, ink and toner, office supplies, notebooks, paper, pens, markers, office furniture, and cleaning supplies.
Which payment methods are accepted at Staples in Rochester?
Staples accepts American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, and Visa.
Does Staples provide recycling services?
Yes, Staples offers recycling services including electronics, ink cartridges, and batteries recycling.
Can customers return and pick up Amazon packages at Staples?
Yes, Staples provides Amazon returns and Amazon pickup services.
What nearby places can help me find directions to Staples in Rochester?
UPS Access Point locations and the UPS Alliance Shipping Partner nearby can help you with courier and delivery-related directions to Staples.
Are there food and coffee options near Staples in Rochester?
Yes, nearby you can find Dunkin' for coffee and donuts, as well as Nouria, which serves as a convenience store, gas station, and coffee shop.
What nearby stores could I visit for home improvement or office furniture needs?
Lowe's Home Improvement store is nearby for home improvement supplies, and Rochester offers furniture and accessory stores close to Staples.