The UPS Store

Reviews

• JC

  Jamie Chapin

  Mar 3, 2026
  5.0
  I have been impressed with the customer service, and the delightful people at this location. I moved here from MI in September and never really shipped packages. I was overwhelmed when this location was very busy and I had a lot of questions! Tony walked me through how to package properly and what could and couldn’t be shipped home to my family. I felt like I was holding people up and he eased my anxiety by letting me know everyone will be taken care of and just kept smiling and calm in chaos! Post-holiday I had a lot of Amazon returns. I had waited too long and my packages really added up. I was embarrassed to bring in all of my returns and when I was apologizing to Lena, she could tell I was stressed. She smiled at me and said, “Come on. Go get all of your packages and I’ll help you get everything returned today.” I had put all of my labels in an album and she offered to read the item, I would hand it to her and we got everything where it needed to go! Truly, these were BIG stressful moments for me, with customers waiting and looking impatiently, but they treated me like I was the only customer in there. Tony and Lena should be recognized for their patience and understanding. I think their calm, kind composure is recognized by other customers too. Because they know they’re going to be treated with the very same courtesy. Cheers to Tony and Lena!
• TR

  Tim Reed

  Feb 10, 2026
  5.0
  Tony was super helpful today. Excellent customer service!
• MR

  MD Rickers

  Jan 20, 2026
  5.0
  The staff is always happy and helpful! This is a far better experience than USPS and the shipping rates are the best around for larger/heavier packages.
• LW

  Linda Wade

  Jan 9, 2026
  5.0
  The staff is friendly, efficient and knowledgeable.
• BM

  Beth Maloney

  Dec 7, 2025
  5.0
  Accessibility Trustworthiness Friendly, helpful

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