United States Postal Service

2.4
208 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1124 Pacific St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1124 Pacific St, Omaha, NE
68108, United States

Hours

Reviews

2.4
208 reviews
5 stars
58
4 stars
12
3 stars
6
2 stars
6
1 star
126

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff behavior; some employees are praised for their helpfulness, while others are reported as rude and unprofessional.

Efficiency

Significant delays in unloading and processing times reported, with many customers waiting several hours for service.

Organization

Frequent complaints about disorganization and inefficiency at the facility, leading to lost packages and poor service.

Parking Issues

Drivers face challenges with limited parking and tight spaces, contributing to delays and frustration.
  • LA
    Lekhani Ariyarathna
    4 days ago
    5.0
    Visited this location today for passport renewal and Jean helped us. Jean was very professional,knowledgeable and provided us with information. Thank you Jean for your prompt exceptional service.
  • HJ
    Henry Loftin jr
    5 days ago
    1.0
    Short Mexican woman with blond hair very rude complaining about how she can’t see with those huge glasses on her face while I’m showing her my route number smh fire her immediately
  • PL
    Pavel Lipnitski
    Dec 24, 2025
    1.0
    9 hours unloaded, very rude boys work at night, very difficult parking the dock
  • JH
    Joe Heist
    Dec 10, 2025
    1.0
    I arrived here nineteen hours ago.Still waiting for a door still waiting to be unloaded.I think this is one of the worst ones i've been to other than an Olathe kansas i will never take another load to either one of these places or pick up from either one.I am an owner op.I need to get out of here.So I can make money sitting here is not making money.The nine dollars a mile, I got to get it.Here is now down to less than fifty cents a mile.This place sucks, and so does any of the other ones that i've been to
  • BJ
    BA Jones
    Dec 5, 2025
    1.0
    The most unorganized "business" ever. Not a single person has a clue how to do their job. They should fire everyone starting at the top management and just work your way down till everyone is out. Trucks waiting 10, 12, 19 hours to be unloaded!! No accountability. No integrity. No motivation. Been waiting 11 hours now and there's still 2 trucks ahead of me. That's no excuse for this. Update: 18 hours and I was finally called in. THANK GOD FOR STEVE ON DAY SHIFT or this place would not function at all. That man deserves a raise!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.