The UPS Store

Reviews

• SS

  Samantha

  Mar 2, 2026
  1.0
  If you need notary service, CALL AHEAD even if you schedule an appointment online to make sure the notary is there. This one star is a reflection of their customer service when it comes to notary appointments. I had scheduled an appointment online on Saturday, 2/28 for 10:30am on Monday, 3/2. I received the confirmation email right after booking at 6:48pm and a reminder for my upcoming appointment via email the day of (today) at 3:34am. I show up to my appointment right on time, and tell the clerk that I'm here for my notary appointment. The clerk immediately looks surprised and nervous and laughs (though I think it was more so to herself like she missed something). She says something quietly about missing it as she looks down at her computer screen. Then she looks up and just says that the notary won't be in until 1pm. I asked her if I can reschedule my appointment and she just said I could come back at 1pm. I said that I couldn't come back at 1pm and asked to schedule for another day. Then she said her notary will be there until they close between 1pm-6pm. So I confirmed with her that I can just walk-in later since she wasn't directly replying to my asks to reschedule. I turn to leave and she doesn't say anything else until I'm opening the door and walking out. I thought I heard her quietly say "sorry about that" but I don't know if she was speaking to me or her other colleague there for her mistake. I'm not sure why they have the option to schedule online if no one is going to be there. And if it is up to the store clerk to let the notary know about appointments, then own up to your mistake when the customer is in front of you at least and not already out the door. I took time off work for this and it turned out to just be an inconvenience. I don't know if the notary will be in later today or not, but I plan to call ahead before I drive out again and to avoid wasting my time. This was a disappointing experience.
• CR

  Cynthia R

  Feb 28, 2026
  5.0
  Excellent staff and service!
• KK

  Kittai

  Feb 24, 2026
  5.0
  Was greeted and helped right away, customer service was great and I was in and out fast.
• BJ

  Barb Jones

  Jan 14, 2026
  5.0
  I didnt realize the time and got there right at closing. Dubai was awesome enough to get my attention before I drove off, unlocked the door and processes my return. Thats awesome customer service!
• JO

  Johnathan O'Gorman

  Jan 9, 2026
  1.0
  I went to the store to drop off Amazon package. I forgot the printed label that had been sent from Amazon. I emailed it to them and they tried to charge $3.09 to print the single page label. I understand that there are costs of good involved, but thats outrageous for ink and one sheet of paper. It’s no more expensive than the receipt stickers they print and hand you for free when you drop off any other amazon package. I went to the ups store at 172nd and center and was not charged. Update and response to owner: It shouldn’t matter if you are independently owned or can set your own pricing. That doesn’t make gouging customers acceptable.

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