RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange an average of 10,000,000 last mile deliveries and about 500,000 assemblies and installations annually.
Many customers praised the courteous and professional demeanor of the delivery staff, highlighting their helpfulness and communication.
Delivery Timeliness
While several reviews noted timely deliveries, there were significant complaints about delays and rescheduling issues, leading to frustration for some customers.
Communication
Customers appreciated the proactive communication regarding delivery times and updates, although some experienced poor communication and lack of follow-up.
Professionalism
The delivery teams were frequently described as professional and efficient, with many customers expressing satisfaction with the care taken during the delivery process.
Service Issues
A number of reviews reported serious issues with delivery accuracy and customer support, including lost items and unfulfilled service commitments.
MS
Mikaela SF
2 days ago
5.0
Two guys delivered my IKEA bookshelf and were the nicest guys. Very friendly and quick. I’d never heard of RXO before but they were awesome.
RB
Randy Back
3 days ago
2.0
They were quick and friendly. Got the job done. Maybe they should have slowed down. After they left i found my wall gouged up
KM
Krista Mascher
5 days ago
5.0
Courteous and kind. Asked us where we wanted it, delivered several heavy pieces right to our door with care.
SH
Stacey Harris
Feb 18, 2026
5.0
Juan was able to deliver my cabinet (IKEA) a day early. Very pleasant young man, and no damage to the parts!
Now if I had just added assembly & installation.
ST
Sarah Tanner
Feb 10, 2026
5.0
They delivered my order and were so helpful and kind.
RXO is the largest provider of last mile logistics for heavy goods in North America, specializing in final mile home delivery, appliance delivery, and installation services.
What are RXO's operating hours?
RXO is open Monday, Tuesday, Thursday, and Friday from 9:00 AM to 3:00 PM, Wednesday from 10:00 AM to 6:00 PM, and Saturday from 8:00 AM to 12:00 PM. The facility is closed on Sundays.
Where is RXO located?
RXO is located at 13515-17 I Circle, Omaha, NE 68137, USA.
How can I contact RXO for inquiries or support?
You can reach RXO by phone at +1 800-883-4593 or via email at lastmile@rxo.com.
What languages does RXO support for customer service?
RXO provides customer support in English and Spanish.
Where can I learn more about RXO's last mile logistics solutions?
Learn more about RXO's last mile services by visiting https://last-mile.xpo.com/.
What nearby businesses can customers visit along with RXO in Omaha?
Customers visiting RXO may also find nearby places like XPO Logistics, Inc., a freight and transportation service, and Unique Stone Concepts, a furniture store, useful or interesting to visit.
Are there any retail or home improvement stores near RXO?
Yes, nearby retail and home improvement stores include RW Supply and Design (flooring store), New Fashion Carpet & Flooring, and Orkin Pest Control (home improvement services).
What nearby services might assist RXO customers with utilities or installations?
Irby Utilities and Husker Winlectric, both electrical supply stores nearby, can assist customers with electrical supplies and installation needs.
Does RXO have social media presence for updates and interaction?
Yes, RXO is active on social media platforms including Facebook (facebook.com/rxoincorporated), Instagram (@rxo.inc), and Twitter (@rxoinc).