Delivery Issues
Numerous customers reported significant delays and failures in package delivery, with many claiming that packages were marked as undeliverable despite being home.
Customer Service
Many reviews highlighted poor customer service experiences, including difficulty reaching live representatives and unhelpful automated systems.
Staff Performance
While some customers praised individual staff members for their helpfulness, overall experiences with staff varied widely, with reports of unprofessional behavior and incompetence.
Service Reliability
Customers expressed frustration over the unreliability of FedEx services, often comparing them unfavorably to competitors like UPS.
Positive Experiences
Despite the negative feedback, a few customers noted positive interactions and efficient service at specific locations.