The UPS Store

4.0
210 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1215 in Lincoln offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Northwest Corner Of 40th And Old Cheney.

Details

  • DeliveryNot available

Location

The UPS Store
3900 Old Cheney Road, Lincoln, NE
68516, United States

Hours

Reviews

4.0
210 reviews
5 stars
148
4 stars
7
3 stars
3
2 stars
5
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, particularly highlighting employees like Matthew, Taliyah, and Bri.

Efficiency

Customers frequently noted quick service and minimal wait times, with many expressing satisfaction with the speed of their transactions.

Mixed Experiences

While many reviews were positive, there were notable complaints about rude staff, disorganization, and issues with package handling and returns.

Store Environment

The store was described as clean and well-organized, contributing to a pleasant customer experience.

Operational Hours

Several customers expressed frustration with the store's limited hours, suggesting they are not convenient for those with standard work schedules.
  • TP
    Todd Paulson
    2 days ago
    2.0
    UPS has apparently made accepting Amazon returns their main business. I’ve waited over 15 minutes the past couple times I’ve been here. Customers bring in all sorts of things, completely disorganized and unpackage. The staff are doing their best but it takes FOREVER sorting it all out.
  • EE
    Elizabeth
    5 days ago
    5.0
    They were very busy but all the employees stayed friendly and efficient. Doing a great job at taking care of everything the customers needed.
  • DT
    Daniel Talley
    Jan 5, 2026
    5.0
    I was very impressed by the speed and efficiency of this store. Despite it being 2 days before Christmas and very busy, the staff continuously kept the line moving and processed my large request with ease. Matthew in particular was especially impressive. He not only took care of the whole process for me but also followed up afterwards to ensure success. Well done guys.
  • BD
    Ben DiGiorgio
    Dec 28, 2025
    5.0
    Matthew was very responsive and provided all of the needed assistance. He even assisted a coworker with a task while working on my request. He is an excellent Manager.
  • TL
    Travis Langford
    Dec 18, 2025
    5.0
    I rolled in not knowing exactly what to do with a damaged product since I reordered it. Matthew was beyond helpful. He asked if he could see my phone and handled everything within a couple minutes with a smile. The whole staff was was polite and happy to be helping all the customers during this busy time. Thanks again Matthew!!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the main services offered at The UPS Store #1215 in Lincoln?

The UPS Store #1215 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.