The UPS Store

3.8
174 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1215 in Lincoln offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Northwest Corner Of 40th And Old Cheney.

Details

  • DeliveryNot available

Location

The UPS Store
3900 Old Cheney Road, Lincoln, NE
68516, United States

Hours

Reviews

3.8
174 reviews
5 stars
116
4 stars
7
3 stars
3
2 stars
3
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, although there were notable complaints about rudeness and unprofessional behavior from some employees.

Efficiency

Most reviews highlighted the quick service and minimal wait times, with many customers appreciating the store's ability to handle their needs promptly.

Packaging Issues

Several customers reported problems with packaging and shipping, including damaged items and poor packing practices, leading to dissatisfaction with the service.

Communication Problems

Customers expressed frustration over the store's lack of phone support and responsiveness, with many unable to reach the store for assistance.

Store Policies

Some customers were unhappy with specific store policies, such as charging for packaging materials during free returns and restrictions on packing items in-store.
  • KP
    Kelly P
    1 day ago
    5.0
    Excellent service, fast, easy, friendly, not the same old store from years ago
  • DC
    David Clark
    3 days ago
    5.0
    Great service! Employee #336294 was friendly and very pleasant to work with during my transaction.
  • DB
    Deb Behrens
    Nov 13, 2025
    5.0
    I've never had an unpleasant stop. No matter how busy, everyone is there to help with friendliness and fast service.
  • LB
    Lisa B
    Nov 10, 2025
    1.0
    I’d like to give zero. My package never got returned?! I came to the store with a QR code. The worker scanned it, created a label and then gave me my receipt .. it was an Amazon return. I logged into my Amazon account 5 days later and it hasn’t even been processed or acknowledged that a label was created.. I have a tracking number. I tried to call the store and just got an automated voice “helping” me.. I got no where! I asked to speak to a live person and got no one!! I even got on the website and entered my tracking number and the website said tracking services were not available at this time!!! I am beyond annoyed. I just want my return processed! I drove an hour to get to a UPS store! This is crap!
  • JH
    John Hudec
    Nov 9, 2025
    5.0
    Matthew helped me ship a truck grill. It was a highly irregular box that other places pushed me away from shipping with them. Matthew helped me utilize my own box and helped get everything secured and shipped away. Great service.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the main services offered at The UPS Store #1215 in Lincoln?

The UPS Store #1215 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.