The UPS Store

2.8
149 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4058 in Grand Island offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Eagle Run Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
1201 Allen Dr, Grand Island, NE
68803, United States

Hours

Reviews

2.8
149 reviews
5 stars
60
4 stars
4
3 stars
5
2 stars
4
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are friendly and helpful, while others are reported as rude and unprofessional.

Operational Issues

Frequent complaints about inconsistent hours, internet outages, and delays in package processing.

Management Problems

Customers express concerns about poor management and organization, leading to long wait times and disarray in the store.

Service Reliability

Numerous reports of packages not being shipped on time or going missing, causing frustration among customers.

Notary Services

Claims of notary services being offered but not available, leading to customer dissatisfaction.
  • LR
    Lisa Rogers
    2 days ago
    5.0
    I met the new owner yesterday, and I’ve gotta say—it is such a breath of fresh air to finally have someone who truly cares about this store. He was right there training his team, helping customers, and you could just tell he really enjoys what he does. He told me to give them another try in a couple of weeks, and honestly, I’m already impressed.
  • DD
    DNK
    2 days ago
    5.0
    The store was pretty busy today. The service was very good, they said that the store is under the new ownership, and next week we will see significant changes. Let’s see how different the store will be in a couple of weeks.
  • RR
    Renae
    Nov 6, 2025
    2.0
    Every time I go here, something isn't working, they have some piece of equipment that doesn't work, the internet is ALWAYS down, it's so messy in there too. And why in the world would they not sell stamps??? Im so disappointed in this place. I drove all over Grand Island trying to find a place to take my UPS package today. Thanks for once again, wasting my time!!! The only good thing I have to say is that the staff has always been friendly and kind. I appreciate their smiles!
  • JL
    John Leonard
    Oct 25, 2025
    3.0
    My only problem is they never seem to put my mail in the box,we always have to ask if we have any mail and they will check then bring us the mail that should have been in the mailbox. I can say though they are friendly and not rude
  • MG
    Macy Guerrero
    Oct 20, 2025
    1.0
    This store is never open with its listed hours. Showed up at 5 mins past open and it's closed. Came yesterday and it was closed before it's closing time. This is ridiculous. Waste of time.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 9:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular opening hours of The UPS Store in Grand Island?

The UPS Store is open Monday to Friday from 8:00 AM to 6:30 PM, and on Saturday and Sunday from 9:00 AM to 3:00 PM.