The UPS Store

2.8
151 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4058 in Grand Island offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Eagle Run Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
1201 Allen Dr, Grand Island, NE
68803, United States

Hours

Reviews

2.8
151 reviews
5 stars
60
4 stars
4
3 stars
6
2 stars
4
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the staff for being friendly and helpful, many others reported rude behavior and poor communication, leading to a negative overall impression.

Operational Issues

Frequent complaints about internet outages, equipment failures, and inconsistent business hours have caused significant frustration among customers.

Management Concerns

Customers expressed dissatisfaction with the management of the store, citing disorganization, understaffing, and lack of accountability for service failures.

Mixed Experiences

Some reviews highlighted positive experiences with specific employees, indicating potential for improvement, but overall sentiment remains largely negative.
  • GN
    G N
    1 day ago
    3.0
    Run by unprofessional teenagers would can’t be bothered to show up to work on time. I’ve come several times about 15 mins after they “open” and no one is still there and then after waiting around they will pull and lazily walk in and open up. Any manager would have fired them by now.
  • JM
    Jack Mosier
    Dec 8, 2025
    1.0
    Their printer didn't work and we were sent to another store to get a shipping label. And we had to pay $5 for the label to ship with UPS Grand Island Nebraska
  • LR
    Lisa Rogers
    Nov 22, 2025
    5.0
    I met the new owner yesterday, and I’ve gotta say—it is such a breath of fresh air to finally have someone who truly cares about this store. He was right there training his team, helping customers, and you could just tell he really enjoys what he does. He told me to give them another try in a couple of weeks, and honestly, I’m already impressed.
  • DD
    DNK
    Nov 22, 2025
    5.0
    The store was pretty busy today. The service was very good, they said that the store is under the new ownership, and next week we will see significant changes. Let’s see how different the store will be in a couple of weeks.
  • RR
    Renae
    Nov 6, 2025
    2.0
    Every time I go here, something isn't working, they have some piece of equipment that doesn't work, the internet is ALWAYS down, it's so messy in there too. And why in the world would they not sell stamps??? Im so disappointed in this place. I drove all over Grand Island trying to find a place to take my UPS package today. Thanks for once again, wasting my time!!! The only good thing I have to say is that the staff has always been friendly and kind. I appreciate their smiles!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 9:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular opening hours of The UPS Store in Grand Island?

The UPS Store is open Monday to Friday from 8:00 AM to 6:30 PM, and on Saturday and Sunday from 9:00 AM to 3:00 PM.