United States Postal Service

2.0
152 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 415 Main Ave E to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
415 Main Ave E, West Fargo, ND
58078, United States

Hours

Reviews

2.0
152 reviews
5 stars
32
4 stars
4
3 stars
3
2 stars
4
1 star
109

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported significant delays and misdeliveries, with packages often sitting at the West Fargo facility for days.

Customer Service

Feedback indicates poor customer service, with many customers experiencing rudeness and unhelpfulness from staff.

Lost Packages

A recurring theme is the loss of packages, with many customers stating their items were marked as delivered but never received.

Incompetence

Several reviews highlighted a lack of competence among staff, with claims of packages being sent to incorrect locations and mishandled.

Mixed Experiences

While many reviews are negative, a few customers did report positive experiences with specific staff members, indicating inconsistency in service quality.
  • KJ
    Keerstin Johnson
    3 days ago
    1.0
    refused to deliver my package without even trying to drop it off. Just marked to have it held at the post office at “my request”. But I had 2 of my other packages delivered today with no issues? Make it make sense. Also couldn’t even get it today because it’s still on the truck - which would be fine if I didn’t work late tonight and early tomorrow so I won’t be able to get it and I need it for this weekend.
  • TT
    TheKritter73
    Jul 28, 2025
    1.0
    It’s sad that in South Dakota we have to wait for the West Faro office to actually keep our mail moving through the system. Have 2 separate orders that have been sitting for 3 days now! This post office should be shut down or at least have a massive investigation into it!!! Definitely will NOT be paying for expiated shipping when they have no idea what that means!!!! And as long as our mail is forced there I will pay extra for FedEx or UPS!!
  • MB
    Matthew Bachmann
    Jul 18, 2025
    1.0
    If I could give ZERO STARS I would! Every time I have a package coming it moves fast through every post office facility until it gets to West Fargo, then it sits for 3 days! Always delivered days later than when its supposed to be delivered. This has got to be THE slowest postal facility on the planet! They suck!
  • KT
    Kelly Thomas
    Jul 7, 2025
    1.0
    They constantly keep your mail or return it and Mark it as undeliverable
  • PM
    Patrick Myrick
    Jul 7, 2025
    1.0
    My packages are still at the distribution center for 2 days now and now its saying it’s arriving late for one and the other is still there what are they doing in that centre there puffing something huh? Get better employees that can do everything right this is ridiculous

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.