United States Postal Service

2.0
154 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 415 Main Ave E to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
415 Main Ave E, West Fargo, ND
58078, United States

Hours

Reviews

2.0
154 reviews
5 stars
32
4 stars
4
3 stars
3
2 stars
4
1 star
111

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported significant delays, lost packages, and misdelivered items, often citing the West Fargo facility as a major bottleneck.

Customer Service

Feedback indicates a mix of experiences with staff, ranging from helpful and friendly service to rude and unprofessional behavior.

Operational Inefficiency

Many reviews highlighted slow processing times and poor communication, with packages often sitting for days without movement.

Overall Satisfaction

The overall sentiment is largely negative, with many customers expressing frustration and disappointment with the service provided.
  • SM
    Sarah M
    6 days ago
    1.0
    Continued to deliver my mail to old address even though I did the 1 year forward before I even left. New tenants kept opening my mail, that included personal information.
  • CR
    Clay Robinson
    Dec 24, 2025
    1.0
    They took my package back to the office bc they could fit my super small package in my mail box
  • CE
    C E
    Nov 24, 2025
    1.0
    My expensive boots I sold on EBay were stolen here. Now I am out $200.00 dollars.
  • KJ
    Keerstin Johnson
    Nov 21, 2025
    1.0
    refused to deliver my package without even trying to drop it off. Just marked to have it held at the post office at “my request”. But I had 2 of my other packages delivered today with no issues? Make it make sense. Also couldn’t even get it today because it’s still on the truck - which would be fine if I didn’t work late tonight and early tomorrow so I won’t be able to get it and I need it for this weekend.
  • TT
    TheKritter73
    Jul 28, 2025
    1.0
    It’s sad that in South Dakota we have to wait for the West Faro office to actually keep our mail moving through the system. Have 2 separate orders that have been sitting for 3 days now! This post office should be shut down or at least have a massive investigation into it!!! Definitely will NOT be paying for expiated shipping when they have no idea what that means!!!! And as long as our mail is forced there I will pay extra for FedEx or UPS!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.