United States Postal Service

1.6
208 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 117 5th Ave SW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
117 5th Ave SW, Minot, ND
58701, United States

Hours

Reviews

1.6
208 reviews
5 stars
23
4 stars
4
3 stars
6
2 stars
9
1 star
166

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported significant problems with mail and package delivery, including misdeliveries, missing packages, and delays.

Customer Service

Feedback highlighted consistently poor customer service, with many customers describing staff as rude and unhelpful.

Staffing Problems

Many reviews mentioned that the post office is understaffed, leading to long wait times and inadequate service.

Communication Failures

Customers expressed frustration over lack of communication regarding package statuses and difficulties in reaching staff by phone.

Overall Dissatisfaction

The overall sentiment from reviews indicates a high level of dissatisfaction with the postal service at this location.
  • PS
    Paul S
    Nov 7, 2025
    5.0
    Fantastic office office customer service at main post office. They do everything they can to help and guide.
  • KT
    Kay Tekle
    Oct 9, 2025
    1.0
    I've had two PO Boxes both with combination locks, NOT keys. Have had for 2 weeks on each one. Haven't received ANY mail in either one. Where's my mail? I ask. Told by supervisor with no tracking number" I don't know!! ". Going tomorrow again and getting new combination or one with keys I am not receiving mail and paying for nothing!! Ridiculous!
  • JG
    Jim Gish
    Oct 6, 2025
    1.0
    7 days waiting on a letter mailed in town and still haven't received it! Unbelievable slow & unprofessional Incompetent mail service!
  • PH
    Parker Helms
    Sep 26, 2025
    1.0
    This is the third time a package has been delivered to the wrong place. And of course you cant get in touch with anyone they are lazy and rude
  • JK
    Joshua Kulonis
    Aug 30, 2025
    1.0
    Awful delivery driver. Today my driver sped down my dirt road and hit a tree branch as they were turning around in the middle of the road. Sometimes they don't even deliver the mail because they say my truck is blocking the mailbox???? My truck is parked on my property, no where near blocking the mailbox. I think it is laziness. Unfortunately it is Saturday, but I will be talking to USPS next business day.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.