United States Postal Service

2.1
122 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 220 E Rosser Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
220 E Rosser Ave, Bismarck, ND
58501, United States

Hours

Reviews

2.1
122 reviews
5 stars
27
4 stars
5
3 stars
2
2 stars
6
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendliness and helpfulness of certain staff members, many reported rude and unprofessional behavior from specific employees, leading to a negative overall impression.

Delivery Issues

Numerous reviews highlighted significant delays in package delivery, with many customers experiencing lost or misdelivered packages, contributing to frustration and dissatisfaction.

Long Wait Times

Customers frequently mentioned long lines and slow service, particularly during busy hours, indicating a need for better staffing and efficiency.

Communication Problems

Many customers expressed frustration with the lack of accessible customer service, including difficulties in reaching staff by phone and inadequate updates on package status.
  • VV
    Visitor
    Dec 19, 2025
    5.0
    Yes the wait times are long and the line is even longer but that isn't up to the employees themselves, they do a fantastic job and are always nice and friendly, no matter how busy they are. The closures of the drop off locations is unfortunate and a hardship on the community who have to travel further and wait much longer(was especially saddening to see elderly folk barely hanging in there having to stand for long periods of time).
  • AM
    amin muse
    Dec 19, 2025
    5.0
    Quick unloadin no overnight parking nice
  • DJ
    Doug Johnson
    Dec 15, 2025
    5.0
    Long line but they are nice.
  • NM
    Nikyla M
    Dec 11, 2025
    5.0
    The workers were nice and helpful, and they explained to me in words easy to understand when i had a question about shipping a package. :)
  • TP
    Toni Pippia
    Dec 1, 2025
    1.0
    my package was put down as "delivered" but never showed up. Called twice. They don't even answer the phone! Absolutely worst customer delivery and service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.