The UPS Store

Reviews

• AH

  Amy Heath

  Dec 26, 2025
  1.0
  I can't recall when I have received such horrific customer service. I had the unfortunate pleasure of meeting "Josephine", which refused to answer questions about the return process which I needed help with. I then requested a manger which is when "Jessica" entered the conversation. She refused to answer basic questions about a return process and supported 'Josephine". I pressed the so called manager for an answer as to why. In the midst this conversation with the manager, Josephine looked at me with an entire store full of customers and said I should be more text savvy. I have been a Bankruptcy Supervisor for the last 25 years and I'm extremely talented. The manager stated she has zero control over the staff and that Neal Evans (the franchise owner) handles that. She went on to state his policy is to not assist due to it creating longer lines. I firmly disagree with this mentality. I left and went to the location on Greenville Blvd and it was an extremely pleasant experience. I will NEVER go to this location again.
• DB

  Debra Baker

  Nov 24, 2025
  1.0
  Supposed to open at 8am, arrived at 9am and the person was just arriving. We had 8 large boxes and my husband asked if they wanted us to go around back as they had done in the past for convenience. We went to the back, unloaded the boxes and waited for the lady to complete the transaction with the current customer. Then another person walked in and she waited on them and then another and we were still waiting. My husband asked her to help us as we were ahead of the others and she got huffy. Then told me to push next on the screen so she could scan. I had told her that I could scan but no was her response. When we got the paper there were only4 boxes and when I inquired she rudely asked me if I had properly pushed the NEXTt button. Finally after I scanned and she pushed the NEXT button we were on our way. First, opened late, second, did not help customers according to arrival. I understand wanting to take care of a single customer but they just kept coming in and last was her attitude. What happened to kindness, we were trying to make it easy for her and she was RUDE.
• BR

  Brenda Rapp

  Nov 10, 2025
  5.0
  It is always a pleasure doing business here. The associates are knowledgeable and friendly.
• GG

  Ganoush

  Oct 14, 2025
  5.0
  Very good service, hooked me up by not charging me for their notary service!
• SH

  Shawn Hendrix

  Oct 1, 2025
  5.0
  Maria was great our go to store for shipping and notary.

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