United States Postal Service

2.3
75 reviews
Person picking up a package from USPS smart lockers

About

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Visit your local Post Office™ at 200 Town Run Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
200 Town Run Ln, Winston Salem, NC
27101, United States

Hours

Reviews

2.3
75 reviews
5 stars
22
4 stars
2
3 stars
2
2 stars
3
1 star
46
  • AS
    Allyson Sandstrom
    Dec 19, 2025
    1.0
    This was my first AND LAST time coming to this USPS location. The older woman who was supposed to be “helping” me was extremely rude and unprofessional. I stood on line for over 20 mins just to drop off a change of address form, not realizing I forgot to put today’s date. The worker made me get off the line, told me I wasn’t allowed to use the pen right next to me at the counter, and that I had to get back on the line. Just to write down SIX NUMBERS. It wouldn’t have even taken 2 seconds. When I asked her why I couldn’t use the pen literally at the counter, she started going back and forth with me. She never even confirmed any change of address and just started helping the customers behind me while I’m standing there asking her if there’s anything else I need to do. Anyways I went to the post office on Hanes mall and the workers were so much nicer and helpful so don’t waste your time going to this miserable location just go to Hanes mall.
  • RW
    Robin Woods
    Dec 15, 2025
    1.0
    The employees at this post office are so rude and slow. I'm sorry if you hate your job. Don't take it out on the customers!
  • LL
    Lakeeta Lockett
    Oct 16, 2025
    1.0
    Recieved a money order as a gift and came here after work to cash it. Was unable to because there “wasn’t enough money”. Pretty inconvenient.
  • SS
    Smith Smith
    Sep 26, 2025
    1.0
    Don't expect much in the way of customer service. I stood at the printer for 5 or so min trying to figure it out. Finally got in line after making eye contact with them a few times just to have them tell me it doesn't work... YOU MEAN TO TELL ME YOU WATCHED ME WASTE MY TIME AND DIDNT THINK TO ALERT ME. PUT A NOTE ON THE MACHINE.
  • IB
    Imran Butt
    Sep 16, 2025
    5.0
    I would like to commend Ms. Ada a USPS employee for her exceptional customer service. She demonstrated great patience and took the time to clearly explain matters not only to me but also to others while we waited in line. Her professionalism and courtesy significantly enhanced the overall experience. Another employee assisting that day was also very courteous. As fellow human beings, it is important to understand one another’s circumstances and practice patience when things do not go as expected. Speaking from my experience as a government employee, I appreciate that policies cannot be altered or exceptions made for individual cases. Both employees managed the situation with admirable professionalism and composure. Thank you for providing such excellent service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.