United States Postal Service

1.8
117 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 501 Mercer St SW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
501 Mercer St SW, Wilson, NC
27893, United States

Hours

Reviews

1.8
117 reviews
5 stars
17
4 stars
6
3 stars
2
2 stars
8
1 star
84
  • ML
    Mary Lamson
    Dec 30, 2025
    5.0
    I was late by a minute for a package that did not fit in the outgoing mail slot. The clerk was kind enough to take it in for me because it had a prepaid label.
  • GS
    Gnagna Sambe
    Dec 19, 2025
    1.0
    They are very rude and unprofessional those two ladies who works there.
  • HA
    Haley Alexis
    Dec 18, 2025
    1.0
    First time here and first time mailing off something and the lady at the front was so rude!!!!! I will not be back! Clerk # 03 to be exact
  • CM
    Cassie McHale
    Dec 8, 2025
    1.0
    Postmaster unprofessional and will give you the runaround if you're having any issues. I can't get mail delivered to my apartment mailbox. Haven't been able to since June/July due to a master lock situation. Can't get a straight answer or time frame when it will get installed. Last time I was there I spoke to a woman who happened to be the postmaster. I tried asking her, she changed the story three or so times, acting like I was bothering her. This is unacceptable. I absolutely hate that I have to go there to get my mail.
  • GC
    Golf Chick
    Aug 26, 2025
    4.0
    Wow I’m surprised at all these negative reviews. We have had nothing but positive experiences here. The women who work the counter are always friendly and helpful. We are new to the area and rented a PO Box however the keys didn’t work. When I was telling the clerk my problem her coworker (young man) said give me a minute and took the time to change the lock for us so we didn’t have to worry. I consider that great service!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.