Staples

Reviews

• JW

  Joy Wilson-Gray

  Nov 10, 2025
  5.0
  Very Pleasant Staff
• CL

  Chauncey Lynch

  Nov 3, 2025
  5.0
  This company has an outstanding selection of office products and the staff is very helpful and friendly.
• JR

  Jacqueline Richards

  Oct 9, 2025
  1.0
  No seat for customers to sit. What if I am feeling ill, what if the line is long and an elderly is in the line. I had to go there this morning to conduct a business, which would take longer than planned. I ask for a seat and was told by the person that its no longer provided. And to top it off he said he just worked there thats all. That was so unprofessional. You would think he would say let me speak to the supervisor about it.
• GS

  Grandmaster Soul

  Aug 8, 2025
  1.0
  My experience here was awful. I came in around 7 pm about a month back and could never get any help because the print and customer service desks were swarmed. The Amazon counter was backed up and the guy at the front kept saying how it was only 2 people here and that when his lines were finished he could help me. I then proceeded to wait for over 35 minutes while the amazon line got longer and longer and was forced to leave. Get more employees!!
• MP

  Marcus Parker

  Jul 25, 2025
  1.0
  On July 25th, I visited the Staples location in Wilson, North Carolina with my boss. While we were trying to understand the printing process, we approached an employee named Laney for help. Instead of assisting us like a customer service rep is expected to, Laney told my boss, “The instructions are on the card,” and followed that with “I’m busy,” making it clear she wasn’t interested in helping us. When I respectfully spoke up about her dismissive tone, Laney said, “I’m not going to do it for you,” then walked away without explanation, professionalism, or a second thought. Her attitude was not just unhelpful — it was intentionally rude and completely unacceptable. As two Black men, this experience felt all too familiar — being dismissed, talked down to, and made to feel like our presence was inconvenient. We were not asking for special treatment — we simply asked for help navigating a service. I am filing this complaint because behavior like Laney’s cannot be ignored. Racism often hides in tone, attitude, and how people choose to treat you — especially in customer service settings. It’s not about whether she did the job technically — it’s about how she weaponized rudeness and indifference toward two paying Black customers.

Frequently Asked Questions About Staples