United States Postal Service

2.0
125 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 8207 Market St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8207 Market St, Wilmington, NC
28411, United States

Hours

Reviews

2.0
125 reviews
5 stars
24
4 stars
5
3 stars
4
2 stars
5
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor communication and lack of professionalism.

Delivery Issues

Frequent complaints about misdelivered packages, packages not being delivered at all, and overall poor delivery service.

Staff Friendliness

While some customers praised individual staff members for their friendliness and helpfulness, many others experienced the opposite.

Operational Efficiency

Customers noted long wait times, understaffing, and mismanagement leading to frustration and inefficiency.
  • DP
    Dezma Perez
    Dec 19, 2025
    1.0
    The man working there was rude as crap and literally threw my packages over his shoulder and reached across while I was paying and clicked the green happy symbol when it asked how I felt about today’s visit. Very disrespectful, unprofessional and RUDE
  • JJ
    Joseph Jones
    May 15, 2024
    5.0
    There is a lady in there that is so nice.
  • JI
    Jared Irving
    Jul 22, 2021
    1.0
    Not sure how this post office is even still in existence. Our packages are constantly getting delivered to the wrong addresses causing us and our neighbors to have to sort out our own mail. Furthermore, have you ever tried calling this location? Good luck getting an answer. On two different days, I spent over an hour calling (during business hours) and was never able to get anyone on the phone. Pathetic is an understatement...
  • CO
    Christy Owens
    Oct 15, 2016
    1.0
    Michelle is the most rude individual I have EVER encountered in my life. Being trained and worked in customer service.. I know good and bad. She is unbelievably horrible and should not be dealing with customers in any level. You should get someone to work there asap that knows customer service. Thank you.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.