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Brand Certified

United States Postal Service

2.0
(126 reviews)

Business Details

8207 Market St, Wilmington, NC
28411, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 8207 Market St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8207 Market St, Wilmington, NC
28411, United States

Hours

Reviews

2.0
126 reviews
5 stars
25
4 stars
5
3 stars
4
2 stars
5
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; some staff are praised for their friendliness and helpfulness, while others are criticized for rudeness and unprofessional behavior.

Delivery Issues

Numerous complaints about packages being misdelivered, not delivered at all, or left inappropriately, leading to frustration among customers.

Staffing Problems

Many reviews mention understaffing and long wait times, indicating that the location struggles to manage customer volume effectively.

Communication Challenges

Customers report difficulty reaching the post office by phone and receiving timely updates on their packages.
  • BF
    Bryan F
    Jan 24, 2026
    5.0
    I believe in humanity and accountability. I faced an issue yesterday with a package that was supposed to arrive and an error occured. I was upset and went to the post office to address it. The manager or supervisor in charge came to my aid upon me requesting to speak with him, and he was super polite and made me feel like he cared. He saw to the issue and found a way to reach a solution on the spot and I got my package. I was upset over the error, but I am more impressed by the accountability and the fact a stranger showed empathy and frankly, good business. That deserves 5 stars.
  • DP
    Dezma Perez
    Dec 19, 2025
    1.0
    The man working there was rude as crap and literally threw my packages over his shoulder and reached across while I was paying and clicked the green happy symbol when it asked how I felt about today’s visit. Very disrespectful, unprofessional and RUDE
  • JJ
    Joseph Jones
    May 15, 2024
    5.0
    There is a lady in there that is so nice.
  • JI
    Jared Irving
    Jul 22, 2021
    1.0
    Not sure how this post office is even still in existence. Our packages are constantly getting delivered to the wrong addresses causing us and our neighbors to have to sort out our own mail. Furthermore, have you ever tried calling this location? Good luck getting an answer. On two different days, I spent over an hour calling (during business hours) and was never able to get anyone on the phone. Pathetic is an understatement...

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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