United States Postal Service

2.0
149 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3916 Oleander Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3916 Oleander Dr, Wilmington, NC
28403, United States

Hours

Reviews

2.0
149 reviews
5 stars
28
4 stars
6
3 stars
8
2 stars
5
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many employees described as rude, unhelpful, and unprofessional.

Lost Packages

Several customers reported issues with lost or misdelivered packages, leading to frustration and dissatisfaction.

Staff Attitude

Many reviews mentioned a general lack of friendliness and engagement from staff, with specific employees frequently cited for their negative behavior.

Facility Condition

Customers noted that the post office is poorly maintained, with complaints about cleanliness and overall upkeep.

Long Wait Times

Customers frequently experienced long wait times, often due to understaffing, which contributed to their negative experiences.
  • EC
    Eli Coleman
    Nov 18, 2025
    5.0
    Always nice and friendly service
  • RP
    Ronn Parker
    Oct 15, 2025
    5.0
    Went in for a temporary address change. Friendly and helpful.
  • BB
    Beverly Brogden
    Sep 12, 2025
    1.0
    I left my package on the counter in the area directed by the employee because I had printed my own shipping label. The line was extremely long so she the packages could be left. My package had disappeared and cannot be found. It was stolen or thrown away unfortunately. This is unacceptable.
  • CF
    Chase Faircloth
    Sep 9, 2025
    1.0
    Absolutely the worst Post Office experience—ever. On 9/9/2025, your mail carrier screamed at me for no valid reason. Completely unacceptable and beyond unprofessional. Get it together and do better. This level of incompetence is ridiculous.
  • MT
    Meaghan Thomas
    Sep 2, 2025
    5.0
    I would like to give a big shout out to all of you at oleander postal service ! Many thanks to the kind souls who found my drivers license and mailed it to me ! Thank you from the bottom of my heart !!! Xxxx! All my love !!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.